SARAH ANJAF
Mosman,Australia
Summary
Ambitious and reliable, ready to start a new journey, and fully commit to the new role.
Overview
21
21
years of professional experience
Work History
Sales Manger
Travel and Leisure
10.2025 - Current
- Led, coached, and motivated a high-performing sales team to consistently achieve and exceed revenue targets
- Drove sales strategy execution, including daily briefings, goal setting, and performance tracking.
- Recruited, onboarded, and trained new sales representatives to ensure rapid ramp-up and compliance.
- Conducted regular one-on-one coaching sessions to improve closing techniques and objection handling.
- Ensured adherence to company policies, ethical sales standards, and regulatory requirements.
- Collaborated with the marketing and operations teams to maximize tour flow and sales opportunities.
Sales Representative
Travel and Leisure
09.2024 - 10.2025
- Generated new sales by engaging prospective members and presenting Club Wyndham vacation ownership products.
- Consistently met or exceeded individual sales targets and performance KPIs.
- Built strong rapport with customers to establish trust and drive closing rates.
- Handled objections professionally, and negotiated terms to secure successful outcomes.
- Maintained accurate customer records and sales documentation.
- Collaborated with the marketing and guest services teams to maximize tour and conversion opportunities.
HEAD WAITRESS
Three Beans
Manly, Australia
06.2017 - 08.2024
- Maintained the entire look of the restaurant, keeping it clean, and always inviting.
- Trained workers in cleaning roles and general waiter duties to facilitate restaurant operations.
- Assisted all personnel with general restaurant duties during high-volume periods at the restaurant.
- Calculated inventory and ordered appropriate supplies to meet expected demands.
- I took immediate responsibility for issues and found effective solutions for swift resolution.
- Served tables while supervising staff.
CLAIM CONSULTANT
Euro Center Sydney
Chatswood, Australia
06.2019 - 11.2022
- Process & asses claims
- Issue Guarantee of Payment
- Prioritise and facilitate emergency assistance
- Communication with providers, hospital, doctors and dentist with guidelines from customers and medical recommendations
- Handling confidential information
- Improved operations by working with team members and customers to find workable solutions
- Process daily credit card payment
- Creating invoices, payment batch
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services
- Maximised office efficiency by answering incoming calls to provide office information and transfer calls to desired personal
- Communicated with all partners, including physicians, nursing staff, technicians and medical assistants
- Entered patient information including insurance, health history into the system to keep all records up to date
- Informed patients of financial responsibilities prior to rendering services
ALL ROUNDER
Taste of Belgium Bakery
Seaforth, Australia
10.2016 - 12.2017
WAITRESS
Terrazzo Italian Restaurant
Chatswood, Australia
02.2017 - 06.2017
NANNY
Balgowlah, Australia
06.2016 - 10.2016
PICKING BROCCOLI
Rugbyfarm
, Australia
01.2016 - 04.2016
ASSISTANT TEACHER
Killarney Heights Public School
Killarney, Australia
08.2015 - 12.2015
- Assisted teachers with activities to promote physical, mental and social development
- Supports classroom teachers by managing files, preparing materials and updating records
PERSONAL ASSISTANT
Ailes Vous Transporte
, France
01.2013 - 07.2015
- Creating invoices, filing receipts and dealing with all financial documentation
- Scheduled and confirmed clients' appointments
- Explained human resources policies and procedures to all employees
- Scheduled random drug testing for employees to diminish regularity risks
- Rostering
- Opened, sorted and responded to routine correspondence on behalf of business leaders to facilitate communication and streamline processes
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs
- Provided excellent service and attention to customers when face-to-face, via emails or through phone conversations
ASSISTANT PRESCHOOL TEACHER
Pasteur
, France
01.2011 - 07.2011
- Assisted teachers with instruction and provided clerical support for diverse needs
CALL CENTER OPERATOR
Loiselet & Daigremont
, France
01.2008 - 01.2010
- Answer customers' calls and complete the online customer database
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Scheduled and confirmed technicians' appointments
- Answered and directed incoming calls using multi-line telephone system
- Prepared mails for shipment
- Improved customer satisfaction by finding creative solutions to problems
- Accurately documented calls and caller information in software and made updates to data as needed
ADMINISTRATIVE CLERK
R Port One
, France
01.2007 - 01.2008
- Data Entry
- Set up and maintained physical and electronic filing systems to maintain organizational efficiency
- Taking and making telephone calls, reviewing and prioritizing mail
- Prepared and sent financial statements to support bookkeeping functions
- Followed safety rules to keep clean driving record with no accidents or incidents
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs
- Created agendas and communication materials for team meetings
- Supervised driver teams, created shift schedules and maintained reservation calendar
- Offered assistance to disabled passengers and stowed wheelchairs and other equipment correctly
- Managed records by tracking mileage, maintenance and expenses
INTERSHIP STUDENT IN SECRETARIAT
Drive Classic
, France
01.2007 - 02.2007
WAITRESS
Au Bureau
, France
03.2005 - 01.2007
INTERNSHIP CHILDCARE ASSISTANT
Les Moineaux
, France
01.2006 - 02.2006
Education
Vocational High School Certificate - Business Administration
ISEFAC
France07.2010
Professional Certificate - Business Administration
Jean Baptiste Poquelin
France07.2008
Skills
- Professional attitude
- Approachability
- Organization
- efficiency
- Integrity
- Strong work ethic
- Multitasking
- Prioritization
- Team player mentality
- Confident communication
- Effective communication
- Ability to maintain confidentiality
- Customer service
- Initiative
- Objection handling
- Adaptability to change
- Product knowledge
Additional Information
Permanent resident
References
Available on request
Languages
- English
- Moroccan Arabic
- French, Native language
- English, Fluent - spoken and written
- Moroccan Arabic, Beginner
Timeline
Sales Manger
Travel and Leisure
10.2025 - Current
Sales Representative
Travel and Leisure
09.2024 - 10.2025
CLAIM CONSULTANT
Euro Center Sydney
06.2019 - 11.2022
HEAD WAITRESS
Three Beans
06.2017 - 08.2024
WAITRESS
Terrazzo Italian Restaurant
02.2017 - 06.2017
ALL ROUNDER
Taste of Belgium Bakery
10.2016 - 12.2017
NANNY
06.2016 - 10.2016
PICKING BROCCOLI
Rugbyfarm
01.2016 - 04.2016
ASSISTANT TEACHER
Killarney Heights Public School
08.2015 - 12.2015
PERSONAL ASSISTANT
Ailes Vous Transporte
01.2013 - 07.2015
ASSISTANT PRESCHOOL TEACHER
Pasteur
01.2011 - 07.2011
CALL CENTER OPERATOR
Loiselet & Daigremont
01.2008 - 01.2010
ADMINISTRATIVE CLERK
R Port One
01.2007 - 01.2008
INTERSHIP STUDENT IN SECRETARIAT
Drive Classic
01.2007 - 02.2007
INTERNSHIP CHILDCARE ASSISTANT
Les Moineaux
01.2006 - 02.2006
WAITRESS
Au Bureau
03.2005 - 01.2007
Vocational High School Certificate - Business Administration
ISEFAC
Professional Certificate - Business Administration
Jean Baptiste Poquelin