Sarah Aquilina
Lilydale,VIC
Summary
Accomplished Beauty Therapist and Mortgage Broker with a proven track record at Beauty In 7th Heaven and Money Depot, respectively. Excelled in enhancing client relationships and financial outcomes through expert customer service and efficient loan processing. Skilled in collaborative teamwork and proficient computer use, consistently exceeding sales targets and client expectations. High-achieving Mortgage Broker with career spent building business opportunities and working with lenders. Exceptional loan origination knowledge and follow up with lenders and borrowers. Dedicated to best-in-class mathematical accuracy and efficiency.
Overview
11
11
years of professional experience
Work History
Beauty Therapist
Beauty In 7th Heaven
08.2009 - 10.2014
- Maintained a clean and hygienic work environment, adhering to strict sanitation guidelines for client safety.
- Performed a variety of beauty treatments, including facials, massages, and waxing, for optimal client results.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Ensured seamless front desk operations by handling phone inquiries, appointment bookings, payment processing, and record-keeping effectively.
- Participated in ongoing training and education opportunities to stay current on industry trends and techniques.
- Enhanced client relationships through excellent customer service and effective communication skills.
- Increased salon revenue by upselling additional services and retail products to clients.
- Developed customized treatment plans based on thorough consultations with clients regarding their skincare concerns and goals.
- Retained a loyal clientele base through personalized follow-up communications and consistent delivery of exceptional services.
- Coordinated client appointments efficiently while managing multiple schedules simultaneously without compromising service quality or punctuality rates.
Assistant Store Manager
My Beauty Spot
09.2007 - 08.2010
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Mortgage Broker/Mortgage Loan Processor
Money Depot
11.2003 - 05.2010
- Collaborated with different lenders to find best possible deal for homebuyers.
- Explained entire mortgage loan process to borrower.
- Assessed clients' financial data to determine loan suitability.
- Assisted clients in understanding complex mortgage terms and conditions, empowering them to make informed decisions about their home financing options.
- Managed loan pipelines efficiently, promptly addressing any issues or concerns that arose during the mortgage process.
- Facilitated smooth communication between all parties involved in transactions, resulting in successful loan closings and satisfied clients.
- Conducted comprehensive financial assessments to determine borrower eligibility for various loan programs, optimizing client outcomes.
- Ensured exceptional customer service by maintaining consistent communication throughout the entire loan origination process.
- Enhanced client satisfaction by providing personalized mortgage solutions tailored to individual financial needs.
- Proactively identified potential obstacles within loan applications, taking corrective measures early on to minimize delays or complications during processing stages.
- Collaborated with lenders to secure competitive interest rates and terms, resulting in more affordable home financing options.
- Established strong relationships with borrowers, which helped to forge new business opportunities.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Assisted customers with completing loan applications and other paperwork.
- Processed loan applications and monitored progress from start to finish.
- Developed and maintained relationships with customers, lenders and other third parties.
Senior Sales Assistant
Bevilles
10.2007 - 04.2009
- Provided excellent customer service by promptly addressing client inquiries and resolving any issues that arose during the sales process.
- Accepted and processed cash, check, and card payments.
- Exceeded sales targets consistently through effective negotiation and closing techniques.
- Identified potential upselling opportunities by listening carefully to customers'' needs during conversations.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Increased sales revenue by building strong relationships with key clients and identifying new opportunities.
Education
Diploma - Social Media Marketing
Box Hill Institute of TAFE
Melbourne, VIC06.2024
Advanced Diploma - Beauty Therapy
Marjorie Milner College
Surrey Hills07.2009
Certificate IV - Finance
PLANN
Melbourne04.2005
Skills
- Customer service and support
- Collaborative Teamwork
- Goal-oriented mindset
- Loan application processing
- Conducting financial assessments
- Proficient computer skills
Timeline
Beauty Therapist
Beauty In 7th Heaven
08.2009 - 10.2014
Senior Sales Assistant
Bevilles
10.2007 - 04.2009
Assistant Store Manager
My Beauty Spot
09.2007 - 08.2010
Mortgage Broker/Mortgage Loan Processor
Money Depot
11.2003 - 05.2010
Diploma - Social Media Marketing
Box Hill Institute of TAFE
Advanced Diploma - Beauty Therapy
Marjorie Milner College
Certificate IV - Finance
PLANN
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