Sarah Betts
Stanthorpe,QLD
Summary
A strong background as an Allied Health Receptionist at Mal Jackson Physiotherapy, excelling in organization and communication. Proven ability to enhance client satisfaction through attentive service and effective problem resolution. Skilled in data entry and appointment scheduling, fostering positive relationships and ensuring a welcoming environment for all visitors. As a business owner/ Pilates Instructor I'm experienced with creating personalized Pilates routines that address individual client needs. Utilizes deep knowledge of anatomy and physiology to ensure safe, supportive and effective studio sessions for clients.
Overview
6
6
years of professional experience
Work History
Receptionist
Mal Jackson Physiotherpy
07.2020 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Business Owner and Certified Pilates Instructor
Sarah Betts Pilates
01.2019 - 11.2023
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Managed day-to-day business operations.
- Established connections with local healthcare providers to promote referrals for patients seeking rehabilitative exercise programs through Pilates training.
- Provided exceptional customer service both before and after sessions, addressing any concerns or inquiries promptly and professionally.
- Reduced risk of injury for clients with proper instruction on correct form and technique during workouts.
- Assisted clients in achieving their personal fitness goals by providing ongoing encouragement and support throughout their journey.
Education
Diploma - Professional Pilates Instruction 10537NAT
Pilates International Training Centre
Sydney, NSW10-2018
Bachelor of Arts - Performing Arts
University of Western Sydney
Sydney, NSW01-1995
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Scheduling appointments
- Individualized program design
- Client motivation techniques
- First aid and CPR
- Positive reinforcement techniques
- Reliable and responsible
- Excellent communication
- Professionalism
Timeline
Receptionist
Mal Jackson Physiotherpy
07.2020 - Current
Business Owner and Certified Pilates Instructor
Sarah Betts Pilates
01.2019 - 11.2023
Diploma - Professional Pilates Instruction 10537NAT
Pilates International Training Centre
Bachelor of Arts - Performing Arts
University of Western Sydney
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