Sarah Brand
Belmont,WA
Summary
Talented Customer Service representative with demonstrated experience providing administrative support and resource scheduling. Experienced in using variety of software applications and calendar management. Excellent communication and interpersonal skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Service Scheduler - Business Traineeship
Linde Material Handling
06.2022 - 09.2023
- Demonstrated proficiency in managing and coordinating service schedules efficiently and without conflicts.
- Exhibited clear and concise communication skills while interacting with clients to understand their needs and convey relevant information.
- Showcased a commitment to addressing client inquiries, concerns, and requests professionally and helpfully to maintain positive client relationships.
- Effectively balanced multiple scheduling tasks and client interactions, ensuring timely completion of all responsibilities.
- Maintained a high level of attention to detail to ensure accuracy in recording and communicating service details, preventing misunderstandings and errors.
- Applied creative problem-solving strategies to resolve scheduling conflicts and address unforeseen issues, finding mutually agreeable solutions.
- Utilized scheduling software and tools proficiently to manage service appointments.
- Possessed a foundational understanding of forklifts and machinery, aiding in effective scheduling and client inquiry resolution.
- Worked collaboratively with team members and various departments to coordinate services and address client needs effectively.
Junior Retail Assistant
Vibe Petroleum/IGA Express
03.2020 - 06.2022
- Addressed all customer inquiries with professionalism and thoroughness.
- Facilitated the sales of services and goods, maintaining a clean and orderly workstation.
- Verified customer identification for Australia Post and conducted fuel dips twice daily, adhering to safety standards.
- Ensured facilities were clean, neat, and organized to maintain a professional and appealing environment.
Education
Certificate III - Business
WPC Group
Osborne Park08.2023
High School Diploma -
Eastern Hills Senior High School;
Mount Helena, WA12.2020
Skills
- Scheduling Appointments
- Phone proficiency
- Service Improvement
- Microsoft Excel
- Business Correspondence
- Customer Satisfaction
- Service Requests
- Service Scheduling
Certification
Certificate III Business
Certificate II Tourism
WACE
Referees
Mark
Amanda
Timeline
Service Scheduler - Business Traineeship
Linde Material Handling
06.2022 - 09.2023
Junior Retail Assistant
Vibe Petroleum/IGA Express
03.2020 - 06.2022
Certificate III - Business
WPC Group
High School Diploma -
Eastern Hills Senior High School;
Certificate III Business
Certificate II Tourism
WACE
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