Summary
Overview
Work History
Education
Skills
Employment Availability
Certification
Hobbies & Interests
Timeline
Generic

Sarah Cooper

Yarra Junction

Summary

I am an experienced care professional prepared for challenges of supporting elderly clients with high standards and effective care techniques. Proven ability to enhance client quality of life through personalized attention and tailored care strategies. Excels in collaborative team environments, adapting to changing needs with reliability and flexibility.

Overview

2025
2025
years of professional experience
1
1
Certification

Work History

Case Manager

NDSS
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.

  • Achieved positive client outcomes by developing and implementing comprehensive case management plans.
  • Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
  • Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
  • Developed and implemented comprehensive case management plans to address client needs and goals.
  • Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
  • Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
  • Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
  • Monitored clients' progress and tracked client services to provide crisis interventions.
  • Assessed community needs and identified resources for social and community service programs.
  • Enhanced company growth by conducting in-depth market research and identifying new opportunities.
  • Implemented new reporting systems that allowed for real-time tracking of key metrics, enabling quicker response times to emerging trends or issues.
  • Analyzed competitor strategies, uncovering valuable insights that informed company direction and growth initiatives.
  • Leveraged advanced statistical methods for predictive modeling purposes, accurately forecasting future trends in consumer behavior patterns.
  • Presented findings from data analysis projects at internal meetings as well as external conferences, showcasing company expertise within the industry.
  • Collated information to interpret data for clients.
  • Gathered data on competitors to analyze prices, sales and methods of marketing and distribution.
  • Devised and evaluated methods and procedures for collecting data such as surveys, opinion polls or questionnaires.
  • Prepared reports of findings by illustrating data graphically and translating complex findings into written text.
  • Created and presented real-time reports on current market conditions to upper management.

Personal Care Assistant

Mecwacare Malvern Centre
01.2024 - 08.2024
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
  • Contributed to a positive home atmosphere by engaging clients in conversation and recreational activities tailored to their interests.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Maintained current knowledge of best practices in personal care through ongoing professional development opportunities.
  • Maintained detailed documentation of client progress, sharing updates with family members and healthcare providers as necessary.
  • Promoted independence with structured routines and clear communication to support clients in their daily lives.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Monitored and assisted residents through individual service plans.
  • Remained alert to problems or health issues of clients and competently responded.
  • Prevented injuries through diligent observation of the environment and prompt intervention when needed during mobility assistance tasks.
  • Monitored vital signs regularly, promptly reporting any abnormal findings to medical professionals for further evaluation.
  • Provided respite care for families, allowing them the opportunity to recharge while ensuring their loved one received consistent quality care.
  • Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Conferred with supervisor to discuss patient condition and medical care.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Completed regular check-ins and progress report for each client.
  • Maintained strong connections within caregiver community to gain continuous knowledge.
  • Scheduled daily and weekly care hours for client caseload.

Personal Care Assistant

Mecwacare Malvern Centre
01.2024 - 08.2024

• Personal care: Toileting, showering, bathing, grooming, dressing etc.

• Domestic care: vacuuming, mopping, dusting, household duties.

•Social support: taking clients to appointments or social outings.

  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
  • Enhanced client well-being by assisting with daily activities such as bathing, dressing, and grooming.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Maintained detailed documentation of client progress, sharing updates with family members and healthcare providers as necessary.
  • Supported clients'' mental health by actively listening to concerns and offering compassionate companionship during challenging times.
  • Promoted independence with structured routines and clear communication to support clients in their daily lives.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Managed household chores efficiently, enabling clients to enjoy a clean living space without added stress or physical strain.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Monitored and assisted residents through individual service plans.
  • Assisted clients with meal planning and preparation, taking into consideration dietary restrictions and preferences for optimal nutrition.
  • Assisted patients with self-administered medications.
  • Prevented injuries through diligent observation of the environment and prompt intervention when needed during mobility assistance tasks.
  • Collaborated with healthcare professionals to develop individualized care plans addressing each client''s specific needs.
  • Planned activities to encourage movement, stretching, and strength building.
  • Developed creative strategies for overcoming obstacles related to mobility or cognitive limitations while promoting maximum functionality in daily tasks.
  • Provided respite care for families, allowing them the opportunity to recharge while ensuring their loved one received consistent quality care.
  • Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Provided safe mobility support to help patients move around personal and public spaces.

Education

Diploma Of Community Services - Community Services

Chisholm Institute
Frankston, VIC
12.2022

Certificate 3 In Aged Care - Aged Care

Seed Education
Pakenham, VIC
09.2015

Skills

  • Problem-solving
  • Case management
  • Case documentation
  • Active listening
  • Organization and multitasking
  • Documentation and reporting
  • Relationship building
  • Decision-making
  • Conflict resolution
  • Email and telephone etiquette
  • Client advocacy
  • Care coordination
  • Community resources
  • Case planning
  • Critical thinking
  • Documentation proficiency
  • Community outreach
  • Records management
  • Data entry and analysis
  • Treatment Planning
  • MS office
  • Referral coordination
  • Resource management
  • Case management tracking
  • Patient support
  • Case needs assessment
  • Home visits and inspections
  • Patient assessment
  • Annual case reviews
  • Staff management
  • Needs assessment
  • Direct patient care
  • Progress evaluations
  • Individualized counseling
  • Social work
  • Program development
  • Quality assurance controls
  • Utilization review
  • Housekeeping tasks
  • Patient care
  • Personal hygiene assistance
  • Assessment skills
  • Emotional support
  • Care plan development
  • Client confidentiality
  • Cultural sensitivity
  • Recreational activities
  • Respectful and compassionate
  • Elderly care
  • Daily living assistance
  • Dependable and responsible
  • Verbal and written communication skills
  • First aid and safety
  • Strong ethics
  • Compassion and empathy
  • Adaptability and flexibility
  • Verbal and written communication
  • Dementia care
  • Compassionate care
  • Heavy lifting
  • Housekeeping
  • COVID-19 safety policies
  • End-of-life care
  • Client documentation
  • Incident reporting
  • Behavior redirection
  • PPE usage
  • Stress management
  • Records maintenance
  • Progress documentation
  • Care plan adherence
  • Chronic disease management
  • Community activities

Employment Availability

Immediate start 18/02/2025.

Monday: AM/PM

Tuesday: AM/PM

Wednesday: AM/PM

Thursday: AM/PM

Friday: AM/PM

Saturday: AM/PM

Sunday: AM/PM

Certification

• Certificate 3 in Aged Care

• Diploma of Community Services

• First Aid (current)

• CPR training (current)

• NDIS screening check

• Working with children's check

• Fully licensed drivers licence

Hobbies & Interests

• Drawing

• Camping - being outside in nature and in local rivers panning for gold and gems

• Vintage Tv & movies - my favourite Tv shows are The Munsters, The Beverley Hillbillies. My favourite movie is Blue Hawaii & Indianna Jones.

• Listening to music - 1950s - 1980s is my favourite.

• Fishing, fossicking

• Learning new things

• Baking & Cake decorating - I would love to learn pattiserie so I can make killer desserts in nursing homes.

Timeline

Personal Care Assistant

Mecwacare Malvern Centre
01.2024 - 08.2024

Personal Care Assistant

Mecwacare Malvern Centre
01.2024 - 08.2024

Case Manager

NDSS

Diploma Of Community Services - Community Services

Chisholm Institute

Certificate 3 In Aged Care - Aged Care

Seed Education
Sarah Cooper