Socialising with family and friends, physical fitness and wellbeing, adventures and art projects
Sarah Cooper
Lakehaven
Summary
Driven individual with a background in customer service environments. Looking to transition into a new field. Developed strong communication organisation and problem-solving skills. Ready to leverage customer service expertise and adaptability in a new role.
Overview
6
6
years of professional experience
Work History
Customer Service
Kmart
09.2019 - Current
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Answered inquiries and provided superior customer service to clients.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
Education
HSC
Gorokan High School
Gorokan, NSW09-2022
Skills
- Problem solving customer complaints
- Up-selling merchandise
- Customer service and assistance
- Communication skills in person and over the phone
- Organisation and time management
- Punctual and well presented
- Reliable and adaptable
Interests
Timeline
Customer Service
Kmart
09.2019 - Current
HSC
Gorokan High School
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