Sarah Davison
Grovedale,VIC
Summary
Dedicated Disability Support Worker with a proven track record of providing exceptional customer service to individuals with diverse needs. Adept in navigating the National Disability Insurance Scheme (NDIS) and offering comprehensive support to complex clients. Eager to leverage my strong interpersonal skills, in-depth understanding of the disability sector, and passion for making a difference in a new role. Seeking opportunities in intake, case management, or administrative positions where I can contribute my expertise to enhance the efficiency and effectiveness of disability service delivery.
Overview
23
23
years of professional experience
Work History
DISABILITY SUPPORT WORKER
Wathaurong Aboriginal Cooperative
12.2021 - Current
- Deliver unwavering emotional and practical support to individuals and families, fostering a caring and inclusive environment
- Skillfully advocate for clients by navigating the NDIS framework, ensuring they receive the services they need
- Expertly assist with personal hygiene and provide bowel care, prioritising the well-being and comfort of clients
- Document all client interactions in compliance with company standards, ensuring comprehensive records of care
- Employ extensive NDIS knowledge to facilitate seamless service delivery, securing essential resources and funding
- Specialise in working with complex clients, adapting support strategies to meet their unique needs and challenges
- Collaborate with a multidisciplinary team to address clients' care requirements, fostering a holistic approach to support
- Maintain an up-to-date understanding of NDIS policy changes and disability sector developments, contributing to the organisation's commitment to excellence in client care.
DISABILITY SUPPORT WORKER
Wellways
02.2021 - 12.2021
- Managed domestic tasks, including cooking, cleaning, washing, and shopping, enhancing clients' daily living experiences
- Provided compassionate and respectful assistance with clients' personal care, promoting their dignity and well-being
- Ensured precise administration of medications according to client care plans, maintaining their health and safety
- Oversaw the planning and establishment of skill-development-focused day programs, empowering clients to achieve their personal goals
- Fostered effective communication by liaising with fellow support workers, social workers, and healthcare professionals, ensuring a comprehensive and holistic approach to client care.
TECHNOLOGY MENTOR
GenU
12.2020 - 06.2021
- Empowered clients with the effective management and comprehension of various technologies, enhancing their independence and digital literacy
- Delivered hands-on instruction to clients, enabling them to confidently navigate and utilise a diverse range of technologies to meet their unique needs
- Created comprehensive CareLink notes, ensuring accurate and well-documented client records for seamless communication and continuity of care.
OFFICE ADMINISTRATION
Wright Dental Prosthetics, Geelong Denture Care Centre
01.2019 - 01.2020
- Provided exceptional customer service to a diverse client base, ensuring the smooth operation of the Lab
- Managed all administrative tasks, including utilising MYOB, handling phone enquiries, scheduling appointments, and efficiently ordering Lab supplies
- Maintained a clean and safe lab environment, strictly adhering to Occupational Health and Safety (OHS) policies, fostering a secure workplace for all team members
- Successfully managed pickups and deliveries of impressions from dentists across Geelong, including careful packing and mailing of work to maintain efficient workflows
- Skillfully unpacked and poured up impressions, prioritising safety by employing appropriate personal protective equipment (PPE), while adhering to timely processing
- Expertly trimmed models, organized, labelled, and dated them, ensuring they were prepared for the next stages of production.
LEAD TELLER & CUSTOMER SERVICE SPECIALIST
Commonwealth Bank of Australia
01.2013 - 01.2019
- Provided high quality customer service to a diverse client base, consistently achieving high levels of client satisfaction
- Led, trained, and managed a team of Tellers, ensuring they delivered exceptional customer service while adhering to CBA policies and processes
- Expertly forecasted and maintained cash levels and coordinated ATM maintenance for the branch, optimising operational efficiency
- Collaborated with Branch Management to execute control and security tasks in strict accordance with established policies and procedures
- Managed various administrative duties, including records management, call handling, email responses, updating Branch marketing collateral, and office supplies procurement
- Conducted detailed daily work analysis and reconciled customer Passbooks and accounts, identifying and rectifying discrepancies for error-free transactions
- Swiftly and professionally resolved customer complaints and disputes, fostering positive client relationships
- Actively participated in regular training and professional development activities to stay updated with industry best practices and maintain expertise.
CUSTOMER SERVICE SPECIALIST 2IC
Commonwealth Bank of Australia
01.2005 - 01.2009
CUSTOMER SERVICE REPRESENTATIVE - LEAD TELLER
Commonwealth Bank of Australia
01.2001 - 01.2004
Education
Certificate IV - Mental Health
GenU
Geelong Skills
- Communication
- Case Management
- Customer Advocacy
- Disability Assessment
- Client Documentation
- Administrative Support
- NDIS Knowledge
- Conflict Resolution
- Records Management
- Multitasking
- Interpersonal Skills
- Team Collaboration
- Daily living assistance
- Housekeeping and meal preparation
- Independent Living Support
- Social Skills Development
- Problem-solving abilities
- Customer Service
- Critical Thinking
- Problem Resolution
- Complaint Handling
Education Certificates
- CERTIFICATE IV IN MENTAL HEALTH | GenU
- CERTIFICATE III IN FINANCIAL SERVICES | Commonwealth Bank of Australia
References
- Norella Hopper, 0429 021 554, norella.hopper@wathaurong.org.au, House Leader - Wathaurong Aboriginal Co-Operative
- Andrea McLaglen, 0439 346 207, andrea.mclaglen@genu.org.au, Healthcare Trainer Assessor - GenU
Timeline
DISABILITY SUPPORT WORKER
Wathaurong Aboriginal Cooperative
12.2021 - Current
DISABILITY SUPPORT WORKER
Wellways
02.2021 - 12.2021
TECHNOLOGY MENTOR
GenU
12.2020 - 06.2021
OFFICE ADMINISTRATION
Wright Dental Prosthetics, Geelong Denture Care Centre
01.2019 - 01.2020
LEAD TELLER & CUSTOMER SERVICE SPECIALIST
Commonwealth Bank of Australia
01.2013 - 01.2019
CUSTOMER SERVICE SPECIALIST 2IC
Commonwealth Bank of Australia
01.2005 - 01.2009
CUSTOMER SERVICE REPRESENTATIVE - LEAD TELLER
Commonwealth Bank of Australia
01.2001 - 01.2004
Certificate IV - Mental Health
GenU