Sarah Graham
Coffs Harbour,NSW
Summary
Dynamic Retail Store Manager with a proven track record at Poolwerx, excelling in customer service and inventory management. Adept at training teams and enhancing store operations, I consistently boost sales through effective problem-solving and organization. Committed to delivering exceptional shopping experiences while maintaining high standards of store presentation.
Willingness to learn new skills and gain experiences, I love to learn and I am a people person.
Overview
10
10
years of professional experience
Work History
Retail Store Manager
Poolwerx
09.2019 - 12.2024
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Stock ordering and receiving.
- Invoicing and payment of accounts.
- Customer service
Brand Ambassador
Apple
02.2016 - 05.2017
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
Merchandiser
Crossmark
01.2016 - 11.2016
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
Retail Associate
Big W
11.2014 - 01.2016
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
Education
High School Diploma -
Newcastle Grammar School
Newcastle10-2008
Skills
- Customer service
- Strong multi-tasking
- Problem-solving
- Retail operations
- Cash Handling
- Team Leading
- Customer Care
- Strong ability to handle emergency situations
- Organization Skills
- Team Support
- OH&S Skills
- Adaptable
- Good Presentation@
- Commitment to roles
Timeline
Retail Store Manager
Poolwerx
09.2019 - 12.2024
Brand Ambassador
Apple
02.2016 - 05.2017
Merchandiser
Crossmark
01.2016 - 11.2016
Retail Associate
Big W
11.2014 - 01.2016
High School Diploma -
Newcastle Grammar School
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