Sarah Grano
Mernda,VIC
Summary
Motivated and hardworking individual with a strong track record of establishing and maintaining excellent communication and relationships with clients. Demonstrated ability to effectively navigate and adapt to diverse professional environments. Possessing a wide range of powerful skills, eager to contribute expertise and drive to a new opportunity.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Function Worker
Umberto Espresso Bar
05.2022 - 07.2024
- Setting up, packing down floor and bar area, table and drink service, work closely with kitchen staff
- Dealing first hand with customer needs to help events run smoothly, being able to adapt and problem solve in a fast paced environment
- Follow specific run sheet for each event, making sure to coincide with timed schedules, bar tabs and minimum spend on the night, etc
- Kept bar presentable and well-stocked to meet customer needs
- Operated efficiently in high-volume setting to prepare and serve as many drinks as needed per hour
- Handled customer payments
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times
Receptionist
Northside Chiropractic
08.2023 - 01.2024
- Processed payments through virtual terminal
- Responding to customer calls and queries
- Making calls to customers to book in appointments
- Cold calling and lead capturing
- Assisting with other administrative tasks
- Professional communication skills over phone calls, emails and text
- Booking and rescheduling appointments through cliniko
Casual Team Member
Target/Kmart
05.2017 - 12.2022
- Kept work areas clean, organised and safe to promote efficiency and team safety
- Marked-down clearance items and relocated merchandise to proper store areas
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organised
- Worked in pick packing section of store implementing procedures such as picking and packing daily orders in a timely manner
- Addressed and resolved customer complaints in polite and professional manner.
Education
Diploma Of Remedial Massage -
Victoria University
Melbourne, VIC11.2024
HLTAID Provide First Aid Certificate -
Melbourne
Melbourne, Vic01.2024
Advanced Diploma Of Visual Arts -
RMIT University
Melbourne, Vic01.2022
Certificate IV Hospitality -
Serve It Up
Melbourne, Vic01.2022
Certificate IV Hospitality -
Serve It Up
Melbourne, Vic01.2022
Diploma of Visual Arts -
RMIT University
Melbourne, Vic01.2021
Completion of 4 Week Bartending Course -
European Bartender School
Karon Subdistrict, Phuket Province01.2019
High School Diploma -
Diamond Valley College
Diamond Creek, Vic01.2018
Skills
- Hard Working
- Adaptability
- Teamwork
- Organisational Skills
- Reliability
- Customer Relationship Building
- Positive Attitude
- Motivation
- Communication
Certification
- Certificate of Pregnancy Massage, Pregnancy Massage Australia, September 2024
- Level 1 Sports Trainer (Allied Health), Sports medicine Australia, May 2024
- HLTAID Provide First Aid Certificate, Vic Uni First Aid, May 2024
- Certificate IV Hospitality, Serve It Up, January 2022
Completed RSF
Completed RSA
- RSA Certificate, December 2021
Timeline
Receptionist
Northside Chiropractic
08.2023 - 01.2024
Function Worker
Umberto Espresso Bar
05.2022 - 07.2024
Casual Team Member
Target/Kmart
05.2017 - 12.2022
High School Diploma -
Diamond Valley College
Diploma Of Remedial Massage -
Victoria University
HLTAID Provide First Aid Certificate -
Melbourne
Advanced Diploma Of Visual Arts -
RMIT University
Certificate IV Hospitality -
Serve It Up
Certificate IV Hospitality -
Serve It Up
Diploma of Visual Arts -
RMIT University
Completion of 4 Week Bartending Course -
European Bartender School
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