Sarah Hitchcock
Melbourne,VIC
Summary
Dynamic, results-oriented professional with 25 years of customer-facing experience specializing in regional management and team leadership. Expertise in strategic planning, operational efficiency, and effective stakeholder communication drives impactful results and fosters a collaborative work environment. Adaptable to changing needs while maintaining a dependable presence in all situations. Recognized for consistently achieving objectives and enhancing team performance through a strong focus on collaboration and leadership.
Overview
12
12
years of professional experience
Work History
LMS Principal Consultant- ULA Lead APAC and LMS Operations
Oracle Corporation Australia
01.2011 - 01.2014
- Work with ULA Customers across APAC region to inform about the alternatives available at the end of the unlimited deployment period: ULA renewal and / or Certification.
- Establish real-usage by reviewing the installed and running programs declared
- Create all ULA certification templates by reviewing ULA Contract terms, conditions, and list of products to be certified.
- Work with APAC Sales teams on potential new/ULA extension
- LMS Operations: Weekly, Monthly and Quarterly communications for Data Quality Assurance to ensure accurate reporting
- LMS Operations: Produced CI Targeting reports for APAC teams
- Set up Training Webcasts including specific topics like “Reporting”, “Use of LMS Systems”, “Ensuring Data Quality
- Managed the LMS License email query repository, worked with Global support network to ensure accurate and timely response to Customer”
- Confidential – Oracle Internal
Senior Licence Consultant – Licence Management Services Australia
Oracle Corporation Australia
01.2009 - 01.2010
- Establishes engagement strategy on qualified accounts with sales, conducts Licence reviews/audits for Oracle customers; provide advice on future licensing requirements and single assessments.
- Supports the promotion of licensing policies and LMS Services internally and externally
- Work as part of the country and regional LMS group in an assigned territory (Victoria, ACT and New Zealand). Report to stakeholders within this vertical regarding pipeline and current review/audit activity.
- Have advanced competency in licence management technical tools and processes. Analyse data gathered from audit tools, record and document findings in formal reports.
- New hire mentoring. Review work in progress and finished reports. Communicate Oracle best practices, historical and current licence information, Oracle Acquisition rules and processes e.g. Siebel, JDE and BEA.
- Contribute a percentage to the ANZ Technology and Applications revenue target
- Confidential – Oracle Internal
Licence Consultant – Licence Management Services UK
Oracle Corporation UK
01.2005 - 01.2009
- Target relevant customers to review by working closely with Sales teams and using risk analysis tools to establish potential under licensing opportunities.
- Conduct Licence reviews/audits for Oracle customers; provide advice on future licensing requirements and single assessments.
- Articulate Oracle’s licensing practices to both internal and external parties.
- Work as part of the country and regional LMS group in an assigned vertical (Retail, Manufacturing, Travel and Transport). Report to stakeholders within this vertical regarding pipeline and current review/audit activity.
- Have competency in licence management technical tools and processes. Analyse data gathered from audit tools, record and document findings in formal reports.
- Work on specific licence management projects e.g.; Industry report/trends; customer profiling
- Contribute a percentage to the UK Technology and Applications revenue target
- Confidential – Oracle Internal
Internet Sales Representative - UK Mid-Market Sales
Oracle Corporation UK
01.2004 - 01.2005
- Existing Account Management, specifically London based mid-market companies.
- Develop an assigned sales territory, responding to sales enquiries but also creating new opportunities as necessary to meet target
- New Account development – identifying prospective customer needs and developing innovative solutions to satisfy their requirements.
- Working with and developing relationships with Oracle Alliance and Channel Partners to drive revenue and maximise customer service.
- Lead generation through Product and Country Specific Marketing campaigns
- Provide weekly accurate sales forecasts to Manager.
- Confidential – Oracle Internal
Interaction Centre Sales Representative
Oracle Corporation UK
01.2003 - 01.2004
- Handle customer inbound and outbound queries and make targeted outbound calls
- Meet agreed targets for inbound and outbound customer contact as well as quality lead qualification
- Demonstrate the use of cross-selling and up-selling techniques
- Follow up on high volume of customer leads coming into the Interaction Centre via Internet Sales Representatives, Oralce.com, Oracle Store and Marketing.
- Close low level deals
- Proactively give feedback to Team Leader on the progress of targeted marketing campaigns
- Confidential – Oracle Internal
Ireland Enterprise Licensing Contract Specialist
Microsoft European Operations Centre, Dublin
01.2002 - 01.2003
- Confidential – Oracle Internal
Education
Bachelor of Arts - English And Art History
University of Auckland
Auckland, New Zealand03-1994
Skills
- Confident, well-developed interpersonal skills that enable success in establishing credible trusting relationships with Customers and internal stakeholders
- Strong communication, presentation, business writing and professional skills, including being able to liaise with both technical/ business & internal/ external contacts
- Ability to influence senior stakeholders in order to gain credibility quickly, inspire trust and confidence
- Ability to work in a consultative manner with the appropriate level of technical understanding and experience to hold high- level discussions and negotiations
- Able to work with a high degree of autonomy and organisation many different and challenging environments
Timeline
LMS Principal Consultant- ULA Lead APAC and LMS Operations
Oracle Corporation Australia
01.2011 - 01.2014
Senior Licence Consultant – Licence Management Services Australia
Oracle Corporation Australia
01.2009 - 01.2010
Licence Consultant – Licence Management Services UK
Oracle Corporation UK
01.2005 - 01.2009
Internet Sales Representative - UK Mid-Market Sales
Oracle Corporation UK
01.2004 - 01.2005
Interaction Centre Sales Representative
Oracle Corporation UK
01.2003 - 01.2004
Ireland Enterprise Licensing Contract Specialist
Microsoft European Operations Centre, Dublin
01.2002 - 01.2003
Bachelor of Arts - English And Art History
University of Auckland
Training
- High Impact Communication Skills: Controlling Critical Confrontations – 2018
- Lead to Achieve – Management Training 2019
- How Male and Females Influence Management Training 2020
- Management in Change – London School of Economics 2022
Awards
Oracle Presidents Cup Award, Delegate for JAPAC Emerging Leader Summit 2019, ANZ Sales Over and Above award 2019
Hobbies and Interests
Reading, Tennis, Travel, Involvement in Children’s school (Manage Basketball team, Class Parent Representative, Advisor to school on Student Reporting)