Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
References
Timeline
Generic

Sarah Kassab

Perth,Australia

Summary

A self-motivated Senior Beauty Advisor with a successful history at Sephora, proficient at fostering strong client relationships and enhancing team performance. Demonstrated expertise in skin analysis and consultative sales has led to significant improvements in skin KPIs through targeted employee development and strategic brand initiatives. Accomplished in department management and delivering educational briefings, consistently achieving high levels of customer satisfaction and elevating team capabilities. Committed to driving continued growth within the beauty industry.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Senior Beauty Advisor

Sephora
Cannington, WA
09.2024 - Current
  • Coached and trained new staff members, providing guidance on department policies and procedures.
  • Driving a selling culture to exceed KPIs and consistently raise the performance and capability of your team through coaching and supporting their growth and development.
  • Coordinated with other departments to streamline team operations.
  • Modelling the Sephora experience, embodying its DNA in customer interactions.
  • Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
  • Serving as the point of contact when being the Manager in Charge (MIC) for client and cast member matters within a fast-paced environment, to confidently make store decisions.

Skin Care Specialist

Sephora
Cannington, WA
09.2023 - Current
  • Educated clients on proper skin care techniques and product selection.
  • Analyzed skin types using diagnostic tools to recommend suitable treatments for each client's individual needs.
  • Conducted thorough consultations with clients to determine their needs and preferences.
  • Providing regular educational briefings, and creating skin-focused incentives.
  • Attended training sessions to stay up-to-date on products and brands in the field of skin care.

Retail Assistant

Kmart
East Victoria Park, Western Australia
09.2022 - 10.2024
  • Creating and maintaining merchandising displays
  • Stocking up clothing and general line of merchandise as a part of the sequence team
  • Knowledge and product awareness of store items and different departments
  • Following correct protocols when pushing H-cages and Z-rails
  • Helping team members in various departments
  • Providing customer assistance and satisfaction
  • Clear communication between managers and other colleagues

Retail Assistant / Beauty Advisor

Priceline
Canning vale, Western Australia
01.2022 - 09.2023
  • Applying my knowledge in beauty to a client when completing a service
  • Suggesting selling to increase product awareness
  • Gaining deeper interpersonal and intrapersonal skills
  • Using client’s disapproval of service or item as constructive criticism and offering an appropriate and acceptable solution
  • Providing customer checkout assistance and cash handling
  • Stocking store shelves

Beauty Advisor and Makeup Artist

Belle Makeup and Hair
Perth, Western Australia
11.2018 - 01.2022
  • Identify and navigate customer quires on product merchandise and beauty advice
  • Apply natural and full glam makeup applications
  • Work under time limits to work back-to-back after appointments
  • Handle cash and card payments
  • Keeping up with new beauty trends!

Summer Host

Mecca
Cannington, WA
09.2021 - 01.2022
  • Provided customers with product advice and recommendations based on their individual needs.
  • Demonstrated how to apply makeup, including eyeshadow, eyeliner, mascara, blush and lipstick.
  • I greeted customers upon entering the store and established friendly relationships with them.
  • Maintained an up-to-date knowledge of all beauty products available for sale.

Education

Bachelor of Commerce - Human Resources Management and Management

Curtin University
Bentley
11.2024

Completed high school - Western Australia Certificate of Education (WACE)

Seven Oaks Senior College
12.2018

Skills

  • Client relationship building
  • Skin analysis
  • Point of sale systems
  • Department management
  • Employee schedule management
  • Educational briefings/incentives
  • Conflict resolution
  • Performance improvements
  • Consultative sales
  • Team building
  • Health and safety
  • Team training and development
  • Complaint resolution
  • Employee development

Certification

  • Certified Makeup Artist, Institute of Ivy Reign Academy, Reign Carter
  • Certified Retail Cosmetics Assistant, Institute of WA Academy

Accomplishments

Received an award for "Disruptive Spirit" within the Sephora team in 2023.

Languages

Arabic
Limited

References

  • Priceline Canningvale, Western Australia. Store Manager and Owner, John Cooke, 0412 002 849.
  • Sephora Carousel, Western Australia. Store Manager, Gemma Boccuzzi, 0450 026 290 and Gboccuzzi@Sephora.com.au

Timeline

Senior Beauty Advisor

Sephora
09.2024 - Current

Skin Care Specialist

Sephora
09.2023 - Current

Retail Assistant

Kmart
09.2022 - 10.2024

Retail Assistant / Beauty Advisor

Priceline
01.2022 - 09.2023

Summer Host

Mecca
09.2021 - 01.2022

Beauty Advisor and Makeup Artist

Belle Makeup and Hair
11.2018 - 01.2022

Bachelor of Commerce - Human Resources Management and Management

Curtin University

Completed high school - Western Australia Certificate of Education (WACE)

Seven Oaks Senior College

Similar Profiles

CREATE PROFILE
Sarah Kassab