Sarah Keenan
Perth,WA
Summary
Proactive Customer Specialist and Store Manager with extensive experience in customer service and daily store operations. Skilled in resolving complex customer issues, managing financial aspects, and improving store layout to enhance customer experience. Strong in problem-solving, and team collaboration, consistently delivering outstanding support and service.
Overview
13
13
years of professional experience
Work History
Customer Specialist
ASB Bank
05.2023 - 08.2024
- Verified accuracy of customer account information and updated when necessary.
- Responded to customer inquiries via phone, email and web-based platforms.
- Provided customers with detailed information on company products, services and materials.
- Identified customer issues with products or services, investigated causes and initiated resolutions.
- Resolved complex customer issues, ensuring a positive experience and fostering loyalty.
- Delivered prompt service to prioritize customer needs.
Store Manager
Totalbodyshop Limited
09.2016 - 05.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees..
- Completed point of sale opening and closing procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
- Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
Customer Service Representative
Resene Paints
09.2011 - 09.2016
- Investigated and resolved customer inquiries and complaints quickly.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Managing flammable goods safe and effectively.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Havelock North High School
Skills
- Strong Administration Skills
- Complaint Handling
- Customer Service
- Problem-solving Abilities
- Ability To Apply Logic
- Critical Thinking
Timeline
Customer Specialist
ASB Bank
05.2023 - 08.2024
Store Manager
Totalbodyshop Limited
09.2016 - 05.2023
Customer Service Representative
Resene Paints
09.2011 - 09.2016
Havelock North High School
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