Sarah Mather
Wakefield,NSW
Summary
Dynamic Pathology Collector specializing in venipuncture and specimen handling, refined at Laverty Pathology. Demonstrates expertise in enhancing patient comfort and satisfaction through exceptional communication and collaborative efforts. Dedicated to upholding stringent standards of patient privacy and safety, consistently surpassing expectations in high-pressure environments.
Overview
2026
2026
years of professional experience
Work History
Pathology Collector
Laverty Pathology
09.2024 - Current
- Facilitated seamless transition between different stages of testing by properly labeling, storing, and transporting collected specimens according to established guidelines.
- Educated patients on proper specimen collection techniques, ensuring optimal sample integrity and accurate test results.
- Contributed to a positive work environment through strong teamwork, effective communication, and consistent professionalism under pressure.
- Enhanced patient comfort by efficiently managing the specimen collection process.
- Exceeded patient satisfaction goals by consistently providing exceptional service during often stressful medical procedures.
- Guaranteed patient privacy by adhering to HIPAA guidelines throughout all aspects of pathology services provided.
- Venipuncture technique perfected over time, resulting in minimal discomfort for patients during blood draws.
Pathology Collector
4cyte Pathology
02.2021 - 09.2024
- Demonstrated excellent interpersonal skills while interacting with diverse patient populations, fostering trust and rapport during sensitive medical procedures.
- Participated in ongoing professional development opportunities to stay current on best practices within the field of phlebotomy and specimen collection.
- Collaborated with interdisciplinary healthcare teams to address patient needs during the specimen collection process.
- Maintained a sterile and organized workspace to ensure proper infection control measures were met.
Customer Service Representative
BP
2019 - 2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Officer
Kmart
09.2018 - 06.2019
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
Crew Member
McDonald's
07.2011 - 09.2018
- Facilitated seamless transition between different stages of testing by properly labeling, storing, and transporting collected specimens according to established guidelines.
- Educated patients on proper specimen collection techniques, ensuring optimal sample integrity and accurate test results.
- Contributed to a positive work environment through strong teamwork, effective communication, and consistent professionalism under pressure.
- Enhanced patient comfort by efficiently managing the specimen collection process.
- Exceeded patient satisfaction goals by consistently providing exceptional service during often stressful medical procedures.
- Guaranteed patient privacy by adhering to HIPAA guidelines throughout all aspects of pathology services provided.
- Venipuncture technique perfected over time, resulting in minimal discomfort for patients during blood draws.
- Worked front counter, drive-thru and other areas.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Education
Certificate III - Pathology Collection
TAFE NSW
Tighes Hill, NSW12.2020
Certificate III - Pathology Assistance
TAFE NSW
Tighes Hill, NSW12.2020
Certificate III - Community Pharmacy
TAFE NSW
Tighes Hill, NSW12.2019
Certificate III - Medical Administration
Wesley Health
New South Wales 2015
High School Diploma -
Lake Macquarie High School
Booragul, NSW12.2010
Skills
- Needle disposal and biohazard management
- Venipuncture techniques
- Specimen handling and storage
- Patient preparation and identification
- Phlebotomy expertise
- Blood collection and sample labeling
- Team collaboration
- Patient identification
- Time management
- Attention to detail
Timeline
Pathology Collector
Laverty Pathology
09.2024 - Current
Pathology Collector
4cyte Pathology
02.2021 - 09.2024
Customer Service Officer
Kmart
09.2018 - 06.2019
Crew Member
McDonald's
07.2011 - 09.2018
Customer Service Representative
BP
2019 - 2020
Certificate III - Pathology Collection
TAFE NSW
Certificate III - Pathology Assistance
TAFE NSW
Certificate III - Community Pharmacy
TAFE NSW
Certificate III - Medical Administration
Wesley Health
High School Diploma -
Lake Macquarie High School
Similar Profiles
Elizabeth BowleyElizabeth Bowley
Senior Pathology Collector, Mentor & Public Health Initiative Lead at Laverty PathologySenior Pathology Collector, Mentor & Public Health Initiative Lead at Laverty Pathology
Kelly MoranKelly Moran
Pathology Collector at Laverty PathologyPathology Collector at Laverty Pathology
Sandi KumoSandi Kumo
Phlebotomist Trainee at Laverty PathologyPhlebotomist Trainee at Laverty Pathology
'Bayo Ademuwagun'Bayo Ademuwagun
Support worker at Voyage CareSupport worker at Voyage Care
Kanyinsola AkinwaleKanyinsola Akinwale
NA at NANA at NA