Sarah McIlveen
Perth
Summary
Dedicated to creating positive experiences, I absolutely PRIDE MYSELF on my customer service!!! Offering over 5 years of diverse experience in caregiving, program support, retail sales, administration and more than 10 years in hospitality! I've ZERO restrictions on my working hours and am available 7 days. I also excel in mechanical support, event management, and problem-solving, consistently demonstrating a flexible friendly, brave approach With the energy levels to match.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Barmaid
Mount Helena Sports and Recreation Club
01.2023 - Current
Delivery Driver
Midland Flowers By The Gate
Midland
01.2022 - Current
- Assisted with stocking shelves at store with fresh flower arrangements as needed.
- Ensured proper handling of flowers during transport to prevent damage or wilting.
- Delivered floral arrangements and bouquets on time to customers according to order requirements.
- Communicated effectively with customers regarding their orders and special requests.
- Identified potential problems that may arise during deliveries and reported them accordingly.
- Collected cash payments from customers upon completion of deliveries.
- Organized inventory in back of delivery truck for easy access during drop offs.
- Picked up extra supplies from vendors when necessary for upcoming events or orders.
- Verified customer information, addresses, payment details and requested items prior to leaving shop
- Assisted with the setup of new shop displays according to instructions from management.
- Washed windows, doors, walls and ceilings using appropriate cleaning materials.
- Kept bathrooms in clean, functional condition by scrubbing stalls, sanitizing sinks, and tidying storage shelves and cool room
Cleaner/ Barmaid
Gloucester Park
01.2020 - 01.2022
- Served customers efficiently during peak football events, ensuring smooth operations.
- Managed bar service and cash handling, maintaining high cleanliness standards.
- Supported club activities with flexibility, enhancing team collaboration.
- Adapted to fast-paced environment, improving customer satisfaction.
- Contributed to a cohesive team, fostering a positive club atmosphere.
- Collaborated with team to streamline service during peak events, ensuring efficient operations and enhancing customer satisfaction.
- Ensured cleanliness in all areas, enhancing guest satisfaction.
- Executed deep cleaning of kitchen equipment, maintaining high hygiene standards.
- Adhered to safety protocols, fostering a secure work environment.
- Implemented efficient cleaning schedules, ensuring hospitality areas remained pristine and enhancing guest satisfaction.
Retail Assistant Manager
Stingaz Surf & Skate
Newman
01.2018 - 01.2019
- Led sales operations, enhancing customer satisfaction and resolving issues effectively.
- Managed merchandising, boosting store appeal and driving promotions.
- Trained junior staff, improving team efficiency and service quality.
- Led a team to enhance customer service protocols, achieving noticeable improvements in customer satisfaction and loyalty.
Delivery Driver
Toll IPEC
Newman
01.2017 - 01.2019
- Planned efficient delivery routes, ensuring timely arrivals and satisfied clients.
- Optimized delivery schedules, achieving noticeable improvements in on-time deliveries and customer satisfaction.
Bartender
Purple Pub Newman
Newman
03.2016 - 12.2019
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Greeted customers and provided excellent customer service.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Adhered to state regulations regarding serving alcohol responsibly.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Mechanical Assistant
Redline Mechanical
01.2013 - 01.2017
- Supported mechanics in repairs, enhancing team efficiency and skill development.
- Prepared tools and work areas, ensuring smooth operations and reduced downtime.
- Assisted in mechanical system assembly, improving workflow and system reliability.
Bar Manager / TAB Assistant
Sawyers Valley Tavern
04.2011 - 01.2014
- Oversaw bar operations, led staff, ensured cash accuracy, boosting efficiency and compliance.
- Trained team, enhanced service quality, ensured regulatory adherence, achieving customer satisfaction.
- Managed cash flow, maintained licensing compliance, trained staff, resulting in improved service.
- Implemented a digital inventory system, achieving noticeable improvements in stock management and reducing waste.
Education
Year 10 -
Governor Stirling Senior High School
AUSTRALIASkills
- Customer Service
- Problem Solving
- Staff Training
- Cash Handling
- Inventory Management
- Safety Compliance
- Route Planning
- Mechanical Support
- Event Management
- Problem Solving
Certification
- HR & C Class Driver's Licenses
- Forklift License (High Risk Work License)
- Current Working With Childrens
- Current RSA
- Updated police clearance certificate.
References
- Daniel Batson, 0434 682 651, Gloucester Park
- Gerry Vuillermin, 0481 095 019, Mount Helena Football Club
- Scott Higginson, 0431 420 460, Sawyers Valley Tavern
- Michael Verhulst, 0450 695 239, Redline Mechanical
- Claire Hannigan, 9050 8030, Midland Florist By The Gate
- Bj Masters, 0411804924, BJ's BEARRSSPARES Pty ltd
Timeline
Barmaid
Mount Helena Sports and Recreation Club
01.2023 - Current
Delivery Driver
Midland Flowers By The Gate
01.2022 - Current
Cleaner/ Barmaid
Gloucester Park
01.2020 - 01.2022
Retail Assistant Manager
Stingaz Surf & Skate
01.2018 - 01.2019
Delivery Driver
Toll IPEC
01.2017 - 01.2019
Bartender
Purple Pub Newman
03.2016 - 12.2019
Mechanical Assistant
Redline Mechanical
01.2013 - 01.2017
Bar Manager / TAB Assistant
Sawyers Valley Tavern
04.2011 - 01.2014
Year 10 -
Governor Stirling Senior High School