Savannah Ryan
North Lakes
Summary
Dynamic barmaid with extensive experience at Captain Cook Tavern, excelling in beverage preparation and customer service. Proven ability to enhance guest satisfaction through effective communication and complaint resolution. Skilled in managing bar inventory, TAB, KENO, Gaming and optimizing sales, consistently contributing to a vibrant and profitable bar environment.
Overview
4
4
years of professional experience
2020
2020
years of post-secondary education
1
1
Certification
Work History
Barmaid
dolphins leagues club
redcliffe
05.2025 - 09.2025
- Served customers with a friendly attitude and prompt service.
- Managed bar inventory, ensuring stock levels met demand.
- Prepared a variety of beverages following standard recipes.
- Monitored guests for signs of intoxication before serving more alcohol.
- Communicated effectively with kitchen staff regarding food orders placed by customers.
- Served drinks and prepared specialty beverages.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Participated in promotional activities such as happy hour specials or discounted drink nights.
Barmaid + TAB
Captain cook tavern
kippa-ring
07.2021 - 01.2025
- Served drinks and managed bar area in a busy tavern environment.
- Maintained cleanliness and organization of the bar and dining areas.
- Assisted customers by providing recommendations on drinks and food pairings.
- Processed customer payments accurately using point-of-sale systems.
- Collaborated with kitchen staff to ensure prompt service for food orders.
- Trained new staff on bar procedures and customer service standards.
- Handled customer complaints professionally to enhance guest satisfaction.
- Stocked bar area with necessary supplies such as liquor, beer, wine, glassware, napkins, straws, ice.
- Prepared alcoholic and non-alcoholic beverages in accordance with standard recipes.
Education
Murrumba State Secondary College
Murrumba , qldSkills
- Beverage preparation
- Bar inventory management
- Customer service
- Point-of-sale operations
- Alcohol safety compliance
- Staff training
- Complaint resolution
- Effective communication
- Time management
- Team collaboration
- Sales optimization
- Cleanliness maintenance
- Menu recommendations
- Salesmanship
- Food service
- Food running
- Responsible alcohol service
- Money handling
- Professional appearance
- Beverage preparation techniques
Certification
- RSA
- RSG
Accomplishments
- 100% CUSTOMER SERVICE AWARD ( first in 50 years)
Timeline
Barmaid
dolphins leagues club
05.2025 - 09.2025
Barmaid + TAB
Captain cook tavern
07.2021 - 01.2025
Murrumba State Secondary College