Sarah Nathan
Midland,WA
Summary
I am a dedicated Customer Service Specialist providing skills to prioritise and multi-task in a fast-paced working environment. I successfully work as part of a team and I am driven to reach personal and business goals.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
Work History
Customer Relationship Officer
Bendigo Bank
Mundaring, WA
06.2025 - Current
- Assisted customers with inquiries about personal lending products.
- Process personal lending applications from start through to approval.
- Provided support for account management and online banking services.
- Collaborated with team members to enhance customer satisfaction and service quality.
Customer Engagement Specialist
Bankwest
Perth, WA
06.2024 - 06.2025
- Engaged customers through effective communication and personalised service.
- Assisted clients with account inquiries and transaction requests.
- Provided product knowledge to enhance customer satisfaction and loyalty.
- Educated customers on digital banking tools and services available.
Customer Specialist
Bankwest
Midland, WA
05.2023 - 06.2024
- Assisted customers with account inquiries and transactions.
- Managed customer records using Bankwest's internal systems.
- Maintained knowledge of regulatory requirements in banking sector.
- Managed multiple tasks simultaneously while providing prompt service to customers.
Education
Certificate III In Business Administration -
North Metropolitan TAFE
Perth, WA 01.2019 - 11.2019
Certificate II In Community Services -
South Metropolitan TAFE
Armadale, Wa 01.2018 - 11.2018
Skills
- Personal lending
- Customer engagement
- Regulatory compliance
- Account management
- Problem solving
- Effective communication
- Team collaboration
- Task prioritisation
References
References available upon request.
Timeline
Customer Relationship Officer
Bendigo Bank
06.2025 - Current
Customer Engagement Specialist
Bankwest
06.2024 - 06.2025
Customer Specialist
Bankwest
05.2023 - 06.2024
Certificate III In Business Administration -
North Metropolitan TAFE
01.2019 - 11.2019
Certificate II In Community Services -
South Metropolitan TAFE
01.2018 - 11.2018