Sarah Nicole Funch
Manly,QLD
Summary
Professional with strong background in customer service, with a proven track record of success in customer based roles. Skilled in managing client accounts, portfolios, building relationships, and providing exceptional customer service. Demonstrated ability to
analyze data, meet deadlines, and work effectively in a team
environment. Strong organizational and time management skills,
with a creative and analytical approach to problem-solving.
Excellent communication and presentation skills, with a focus on
delivering results and exceeding client expectations.
Overview
4
4
years of professional experience
Work History
Memberships Advisor
Master Electrician's Australia
04.2024 - Current
- Managed membership database efficiently, ensuring accurate data entry and timely updates for member records.
- Boosted membership enrollment by developing and implementing effective sales strategies.
- Resolved member issues promptly and professionally, demonstrating empathy and understanding while maintaining company policies.
- Provided expert advice on available membership plans, customizing options to meet individual needs and preferences.
Volunteer
Life Line
01.2024 - 03.2024
- Demonstrated interpersonal abilities by working collaboratively with other volunteers on various projects
Insurance Consultant
Auto and General
08.2022 - 03.2024
- As an Insurance Consultant at Auto and General, I provided comprehensive insurance solutions to clients
- I utilized my knowledge of insurance products and services to assess client needs and recommend appropriate coverage
- I effectively communicated with clients to explain policy options, coverage details, and pricing
- Additionally, I assisted clients in the claims lodgement process, ensuring a smooth and efficient experience
- I consistently delivered exceptional customer care, building strong relationships and earning client trust
Volunteer
Salvation Army
05.2022 - 08.2022
- Developed strong communication skills while providing customer service to visitors at the volunteer center
- Demonstrated interpersonal abilities by working collaboratively with other volunteers on various projects
Salesperson
Trade Tools
06.2021 - 04.2022
- As a Salesperson at Trade Tools, I played a key role in promoting and selling a wide range of tools and equipment
- I utilized my strong communication and sales skills to effectively engage with customers and understand their needs
- I provided product recommendations and answered any questions customers had, ensuring their satisfaction
- Additionally, I maintained a clean and organized sales floor, ensuring products were well-displayed and easily accessible
Administration Assistant
Hastings Deering
01.2021 - 06.2021
- As an Administration Assistant at Hastings Deering, I provided administrative support to the team
- I utilized my organizational and communication skills to ensure smooth office operations
- I managed incoming calls and emails, scheduled appointments, and maintained accurate records
- Additionally, I assisted with data entry and document preparation, contributing to efficient workflow and timely completion of tasks
Education
Cert. III - Medical Terminology
Tafe
Cert. IV - Business Administration
Tafe
Cert. II - Retail
Tafe
Skills
- Client Relationship Management
- Data Analysis
- Communication and Presentation
- Organizational and Time Management
- Customer Service
- Customer service focus
- Goal oriented
Extracurricular Activities
Volunteer at Salvation Army, Brisbane, 05/01/22, 08/31/22, Developed strong communication skills while providing customer service to visitors at the volunteer center., Demonstrated interpersonal abilities by working collaboratively with other volunteers on various projects. Volunteer at Life Line, Brisbane, 01/01/24, 03/31/24, Demonstrated interpersonal abilities by working collaboratively with other volunteers on various projects.
Timeline
Memberships Advisor
Master Electrician's Australia
04.2024 - Current
Volunteer
Life Line
01.2024 - 03.2024
Insurance Consultant
Auto and General
08.2022 - 03.2024
Volunteer
Salvation Army
05.2022 - 08.2022
Salesperson
Trade Tools
06.2021 - 04.2022
Administration Assistant
Hastings Deering
01.2021 - 06.2021
Cert. IV - Business Administration
Tafe
Cert. II - Retail
Tafe
Cert. III - Medical Terminology
Tafe
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