Sarah Ryan
Sydney,NSW
Summary
I hold a Bachelor of Business Degree specialising in Risk Management and Insurance. I have 5 years’ experience working in the insurance industry and I hold a Certified Insurance Practitioner (CIP) qualification.
I am a talented Case Manager handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit clients needs.
Overview
6
6
years of professional experience
Work History
Emergency Assistance Case Manager
NIB Travel
10.2023 - Current
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Promoted a safe environment for vulnerable population
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
Emergency Assistance Case Manager
NIB Travel
03.2023 - 09.2023
Claims Officer
NIB Travel
07.2022 - 03.2023
- Responsible for a portfolio of travel claims.
- Reaching required service level agreements and supporting other team members to reach these target
- Assessing claims on a case by case basis and analysing next steps.
- Reduced claims processing time by streamlining documentation and communication procedures.
- Minimised fraudulent claims by conducting thorough investigations.
- Expedited claim resolution with prompt negotiation, evaluation, and settlement of claim amounts.
- Developed training materials for new Claims Officers, fostering professional growth and improving team performance.
Insurance Sales Representative
O’ Leary Insurance Group
05.2019 - 12.2021
- Handling motor, household and marine claims from first notification to final settlement
- Account handling; new business and renewal queries; renewing policies, renewal transfers, mid-term adjustments and cancellations
- Increased policy sales by developing and maintaining strong relationships with clients.
- Boosted client retention rates by providing exceptional customer service and addressing concerns promptly.
- Exceeded sales targets consistently, utilising effective closing techniques and persuasive communication skills.
- Maintained a high level of product knowledge, staying current on industry trends and changes in regulations.
Customer Sales Advisor
VHI
09.2017 - 03.2018
Education
Certified Insurance Practitioner - Insurance
Insurance Institute of Ireland
Ireland09.2019
Bachelor of Business Degree; Risk Management and Insurance -
University of Limerick
Limerick, Ireland08.2017
Skills
- Client Advocacy
- Data Entry and Analysis
- Goal-Oriented
- Relationship Management
- Technical Knowledge
- Claims Analysis
Achievements Additional Skills
Proficient in Microsoft packages including Word, Excel and PowerPoint.
I also have experience using Salesforce, Dynamics AX, Sword Ciboodle, Relay, Vantage and Sage.,
I hold a full clean driving licence.
Recently completed a volunteer programme with SERVE in Solidarity which involved a placement in Zambia.
Timeline
Emergency Assistance Case Manager
NIB Travel
10.2023 - Current
Emergency Assistance Case Manager
NIB Travel
03.2023 - 09.2023
Claims Officer
NIB Travel
07.2022 - 03.2023
Insurance Sales Representative
O’ Leary Insurance Group
05.2019 - 12.2021
Customer Sales Advisor
VHI
09.2017 - 03.2018
Certified Insurance Practitioner - Insurance
Insurance Institute of Ireland
Bachelor of Business Degree; Risk Management and Insurance -
University of Limerick
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