Summary
Overview
Work History
Education
Skills
Certification
Training And Development
References
Timeline
Generic

Sarah Turner

Inverell,NSW

Summary

A motivated and compassionate professional with a passion for connecting with people and creating a community where people are valued, included, and have the opportunity to thrive. I hold a Certificate III in Community Services, and I look to gain a position where I can grow professionally and support people in reaching their full potential and lead a fulfilled life.

Overview

16
16
years of professional experience
1
1
Certification

Work History

BUSINESS OWNER

Cosmetic Collective by Sarah
01.2017 - Current
  • Serviced client lash and brow needs, teeth whitening, cosmetic tattooing, and piercing
  • Retained clients through exemplary customer service delivery
  • Managed customer bookings and processed payments
  • Liaised with customers and responded to queries in a timely and helpful manner
  • Delivered treatments based on client requests and styles
  • Processed customer payments and upsold care products to increase sales
  • Consistently exceeded customer expectations with friendly, professional, and knowledgeable service
  • Oversaw the ordering of all materials and stock to meet business needs
  • Informed customers of introductory pricing and current promotions
  • Oversaw all business social media and marketing material
  • General business administration and financial duties.

Personal Sabbatical 2013-2017

Own
12.2013 - 01.2017

Stay at home parent.

CUSTOMER SERVICE & MANAGEMENT

Retail & Hospitality Industry
01.2008 - 01.2013
  • Supervised and coordinated team of staff
  • Received and recorded customer comments, suggestions, and complaints
  • Delivered exemplary customer service when serving customers
  • Assisted customers with product choices, providing quality knowledge and advice
  • General administrative duties as need including communicating and liaising with customers via phone and in person regarding products and services.

Education

Certificate III - Community Services

TAFE Queensland
Southport, QLD
2023

Diploma of Nursing -

TAFE Queensland
Southport, QLD
08.2024

Skills

Clear communication skills

Ability to use uplifting language

Persuasive speaking skills

Exemplary customer service delivery

Focus for procedure compliance

Strong organisation and time management

Quick thinker with strong problem-solving

Proficient in the use of computer systems

Full Driver's Licence & Comprehensive Insurance

Certification

• Working with Children Check – Blue Card (QLD)

• NDIS Worker Screening – Yellow Card (QLD)

• First Aid & CPR

• Year 12 Certificate

• Maintain Infection Control Standards

• Maintain Infection Prevention for Skin Penetration Treatments

• Professional Body Piercing

• Design & Provide Cosmetic Tattoo

• Eyelash Extension Application

• Certificate III in Retail Operations

• Certificate IV in Retail Management

Training And Development

  • Neurodivergent Affirming & Brain-Based Practices and Strategies
  • Legalities in Child Protection and DV
  • AUSLAN Basics
  • Alcohol and Other Drugs
  • Trauma Informed Care
  • NDIS - What is it and how effective is the NDIS for Community Services
  • Children & Youth, Mental Health

References

  • Chelsea Gobert, 0439 830 634, Owner - Lavish Beauty by Chelsea, Chelsea.gobbert@hotmail.com
  • Tyson Donohoe, 0412 217 535, Manager - PCYC Grafton, tysond11@hotmail.com
  • Steven Briggs, 0401 380 021, Support Worker, stevebriggs4123@hotmail.com

Timeline

BUSINESS OWNER

Cosmetic Collective by Sarah
01.2017 - Current

Personal Sabbatical 2013-2017

Own
12.2013 - 01.2017

CUSTOMER SERVICE & MANAGEMENT

Retail & Hospitality Industry
01.2008 - 01.2013

Certificate III - Community Services

TAFE Queensland

Diploma of Nursing -

TAFE Queensland

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