Sarah Verity-McPherson

• Handled customer inquiries and suggestions courteously and professional
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Resolved customer complaints with empathy.
• Offered advice and assistance to customers, paying attention to special needs or wants.

• Domestic cleaner and Trainer

• Responsible for training new employee.

• Responsible for managing customers expectations

• Working autonomously in timely and detailed manor

• Providing Customer service, sharing product knowledge and makeup expertise

• Building a report with customers and clientele

• Responsible for sale growth, meeting sales targets and kpi's

• Analysing business and recognising key areas for growth

• Managing stock and testers

• Processing claims/ credits

• Planing promotional activities and eventing.

• Execution of collateral, planogram layouts and fixture setups

• Responsible for meeting merchandising and ticketing standards

• Responsble for securing floor space for product placement

• Processing sale transactions