Sarah Westhofen
QLD
Summary
Outgoing and friendly Service Worker with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Pursues every opportunity to support team members and proactively address issues.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Cafe Barista
McDonald's
10.2023 - 12.2023
- Enhanced customer experience by providing personalized beverage recommendations and efficiently preparing orders.
- Maintained a clean and organized workspace, ensuring high standards of hygiene and safety for both staff and customers.
- Collaborated with team members to streamline cafe operations, resulting in improved service times and increased customer satisfaction.
- Demonstrated excellent multitasking abilities by simultaneously managing drink preparation, order-taking, and cash register duties.
Restaurant Waitress
Klosterhof Knechtsteden
03.2023 - 09.2023
- Explained menu items and suggested appropriate options for food allergy concerns.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
- Served food and beverages promptly with focused attention to customer needs.
Restaurant Waitress
Wilmas Wunder
06.2022 - 04.2023
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Horseback Riding Instructor
Ponyhof Stiller
07.2018 - 09.2023
- Diffused potentially dangerous situations between horses and students with practices instilled through experience and repetition.
- Supported students needing extra assistance in learning basic tenets of horseback riding with patience and deliberation.
Receptionist Assistant
Praxis Heilkraft
03.2021 - 05.2022
- Greeted incoming visitors and customers professionally and provided friendly assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered central telephone system and directed calls accordingly.
Education
Bachelor of Science - Informatics
Heinrich - Heine University
Düsseldorf 07.2027
High School Diploma -
Norbert Gymnasium Knechtsteden
Dormagen06.2023
Skills
- Menu Memorization
- Beverage Service
- Organizational Skills
- Conflict Management
- Cleaning and Sanitizing
- Order Documentation
- Service Quality
- Food Service
- Dining Area Maintenance
Certification
March 2021
- Cambridge Assessment English (B2)
November 2023
- RSA Certificate
Languages
German
Native or Bilingual
English
Full Professional
Spanish
Limited Working
French
Elementary
Timeline
Cafe Barista
McDonald's
10.2023 - 12.2023
Restaurant Waitress
Klosterhof Knechtsteden
03.2023 - 09.2023
Restaurant Waitress
Wilmas Wunder
06.2022 - 04.2023
Receptionist Assistant
Praxis Heilkraft
03.2021 - 05.2022
Horseback Riding Instructor
Ponyhof Stiller
07.2018 - 09.2023
Bachelor of Science - Informatics
Heinrich - Heine University
High School Diploma -
Norbert Gymnasium Knechtsteden