Sarah Khan

• Engaged in friendly conversation with customer to better uncover individual needs.
• Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
• Answered questions about store policies and addressed customer concerns.
• Provided exceptional services and pleasant shopping experiences to retail customers.
• Managed efficient cash register operations.
• Used POS system to process sales, online orders, and gift card activations.
• Helped customers complete purchases, locate items, and join reward programs.
• Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
• Monitored customers for signs of security concerns and escalated issues to management.

• Performed troubleshooting and repaired peripheral devices such as printers, scanners and mobile devices.
• Installed, configured and maintained computer systems and network connections.
• Configured systems according to prescribed software and hardware frameworks.
• Participated in planning sessions for marketing projects, contributing technical expertise to ensure successful project outcomes.
• Designed compelling visuals for various digital marketing campaigns, resulting in increased brand awareness and engagement.
• Created, edited and enhanced existing labels for products and promotional materials for the stores.
• Designed and supported the digital graphics and layouts for the online presence.
• Implemented feedback and suggestions from clients to improve designs.

July 2023 - Completed Vocational Education and Training (VET) from TAFE, NSW:

Obtained Certificate III (ICT30120), Certificate IV (ICT40120) and a diploma (ICT50220) in Information Technology.