SARAH JULIA MATIELO
Rockdale, Sydney,NSW
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
AIN Public Hospitals
Network Nursing Agency
07.2023 - Current
- Triaged and assessed phone calls from facilities, physicians and patients to prioritize care and quickly handle urgent issues.
- Assisted physicians and nurses with examining and treating patients.
- Coordinated patients' admissions and discharges, working closely with family members and case managers to line up any additional care needs.
- Initiated interaction with primary care physicians to determine admission and discharge plans for patients.
- Collected specimens to prepare for laboratory testing.
- Updated charts in the hospital system with full patient histories, diagnoses and observations from rounds.
- Assessed patient health at admissions and regular intervals to stay on top of changing medical conditions.
Community Support Worker
Mable
12.2022 - Current
- Provided emotional support to clients and assisted in developing long-term recovery plans and goals.
- Planned and hosted on- and off-campus community service activities.
- Assisted in implementation of community support services in alignment with needs.
- Supported clients in developing goals and social skills, improving individual wellness and productivity.
- Took active role in patient and family planning process, detailing instructions and responding appropriately and effectively to questions and concerns.
Pathology Collector
4cyte Pathology
06.2021 - 06.2023
- Set up, maintained and verified sterility of lab equipment and tools.
- Collect blood and tissue samples with focus on accuracy and adherence to aseptic techniques.
- Analyzed experiment and test results to validate adherence to standards and specifications.
- Maintained strict aseptic fields when collecting biological samples, minimizing staff and patient infection risks.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Team Leader
Traffic Management
11.2020 - 06.2021
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Team Leader Educator
Rise and Shine Kindergarten
03.2019 - 11.2020
- Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
- Created and developed lesson plans to meet students' needs.
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
- Developed and implemented classroom routines to address varying student needs.
- Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
Childcare Educator
Only About Children
09.2018 - 03.2019
- Communicated with children's guardians about daily activities, behaviours and related issues.
- Maintained and fostered positive and constructive interactions with staff, families and children.
- Maintained safety and cleanliness by sterilizing toys and surfaces.
- Communicated with parents and other staff about student progress.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
Childcare Educator
Giraffe Early Learning Centre
03.2018 - 09.2018
- Provided individualized instruction and support to meet personal needs of each child.
- Taught students basic academic, behavioural and social skills.
- Ordered and restocked classroom supplies.
- Supervised students and enforced discipline during all Head Start activities.
Customer Service Representative
Allianz Worldwide Partners
07.2016 - 08.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
Education
Diploma of Nursing -
TAFE
Sydney, NSWCertificate IV in Community Services -
TAFE
Sydney, NSWCertificate III in Pathology Collection -
TAFE
Sydney, NSWBachelor of Biomedicine -
University of Sao Paulo (UNIP)
Skills
- Patient Medical Histories
- Active Listening
- Diagnosing Conditions
- Patient Health Assessments
- Mental Health
- Medical Testing
- Supporting Daily Living Needs
- Office Support
Certification
First Aid, Asthma Training, CPR/ Anaphylaxis Training Certificate, WWC and Police Check.
Languages
Portuguese
Native or Bilingual
English
Native or Bilingual
Spanish
Limited Working
Timeline
AIN Public Hospitals
Network Nursing Agency
07.2023 - Current
Community Support Worker
Mable
12.2022 - Current
Pathology Collector
4cyte Pathology
06.2021 - 06.2023
Team Leader
Traffic Management
11.2020 - 06.2021
Team Leader Educator
Rise and Shine Kindergarten
03.2019 - 11.2020
Childcare Educator
Only About Children
09.2018 - 03.2019
Childcare Educator
Giraffe Early Learning Centre
03.2018 - 09.2018
Customer Service Representative
Allianz Worldwide Partners
07.2016 - 08.2017
Diploma of Nursing -
TAFE
Certificate IV in Community Services -
TAFE
Certificate III in Pathology Collection -
TAFE
Bachelor of Biomedicine -
University of Sao Paulo (UNIP)