Sarah Voller
Sunshine Coast,QLD
Summary
Friendly and motivated professional with experience across customer service and the insurance industry. I enjoy building genuine rapport with people and pride myself on being approachable, reliable and hardworking. I’m adaptable, quick to learn and always strive to bring a positive attitude to the workplace.
Overview
11
11
years of professional experience
Work History
Medical Receptionist
Body Scan Skin Cancer Clinic
Minyama
03.2025 - Current
- Managed patient scheduling and appointment coordination to optimise clinic workflow.
- Facilitated communication between patients and healthcare providers, enhancing patient satisfaction.
- Maintained electronic health record systems, ensuring compliance with privacy regulations.
Insurance Recovery Specialist
Youi Insurance
Sippy Downs, QLD
04.2024 - 02.2026
- Increased success rates in insurance recoveries by conducting thorough investigations of policy coverage and potential subrogation opportunities.
- Collaborated with legal teams to prepare comprehensive demand packages, improving the chances of successful negotiations.
- Negotiated with the third party insurer on the terms of the price and what party was at fault, in order to get the most financial return.
Insurance Retention Specialist
Youi Insurance
Sippy Downs, QLD
03.2024 - 04.2025
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
- Monitored industry trends to adapt retention strategies in response to changing market conditions.
- Negotiated contract renewals by using strong rapport, securing continued business partnerships with satisfied clients.
Insurance Sales Agent
Youi Insurance
Sippy Downs, QLD
10.2022 - 05.2024
- Developed comprehensive insurance solutions tailored to client needs, enhancing customer satisfaction and retention.
- Identified cross-selling opportunities during client consultations, contributing to overall revenue growth.
- Cultivated strong relationships with clients through exceptional service, resulting in increased referrals and repeat business.
KFC Team Member
KFC Maroochydore
Maroochydore, QLD
09.2020 - 10.2022
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Collaborated with team members to streamline food preparation processes and reduce wait times.
- Trained new employees on operational procedures, enhancing team performance and service delivery.
Referee and Co-Organiser
Sport-Up Netball
Buderim, QLD
01.2018 - 01.2020
- Collaborated with other referees to enforce consistent game regulations across competitions.
- Communicated effectively with players and coaches to address concerns and clarify decisions.
- Officiated games, ensuring adherence to rules and maintaining fair play standards.
- Evaluated player performance and issued penalties to uphold game integrity.
- Mentored junior referees, providing guidance on rule interpretation and officiating techniques.
- Developed rapport with teams, fostering positive relationships that contributed to a respectful playing environment.
- Navigated difficult situations using effective communication and explanation of game rules.
Deli Worker
IGA Everfresh North Buderim
Buderim, QLD
01.2018 - 01.2019
- Prepared and served high-quality deli products to customers, ensuring freshness and presentation.
- Operated slicers, scales, and other equipment following safety and hygiene standards.
- Assisted in inventory management, tracking stock levels, and minimising waste effectively.
Front of House Cashier
Swan Bites Fish and Chips
Maroochydore, QLD
01.2016 - 01.2017
- Provided exceptional customer experiences by understanding and addressing individual needs.
- Outlined daily responsibilities for team members.
- Engaged with customers to identify their needs and assigned them to appropriate sections.
- Prepared shop for opening and closing, ensuring a welcoming environment and operational readiness.
- Performed inventory cleaning and restocking to maintain organization.
- Preparation of food in line with health and safety regulations.
Education
High School Diploma
Mountain Creek State High School
Mountain Creek01.2018
Bachelor of Arts - Japanese & English Education
University of The Sunshine Coast
Sippy Downs, QLD11.2027
Skills
- Excellent customer service & client relationship management
- Strong verbal and written communication
- Attention to detail & accuracy
- Time management & organisation
- Problem-solving & decision-making
- Administrative & documentation skills
- Ability to work confidently with sensitive information
- Teamwork & collaboration
- Goal-oriented & results-driven
- Adaptable, reliable & quick to learn
Timeline
Medical Receptionist
Body Scan Skin Cancer Clinic
03.2025 - Current
Insurance Recovery Specialist
Youi Insurance
04.2024 - 02.2026
Insurance Retention Specialist
Youi Insurance
03.2024 - 04.2025
Insurance Sales Agent
Youi Insurance
10.2022 - 05.2024
KFC Team Member
KFC Maroochydore
09.2020 - 10.2022
Referee and Co-Organiser
Sport-Up Netball
01.2018 - 01.2020
Deli Worker
IGA Everfresh North Buderim
01.2018 - 01.2019
Front of House Cashier
Swan Bites Fish and Chips
01.2016 - 01.2017
Bachelor of Arts - Japanese & English Education
University of The Sunshine Coast
High School Diploma
Mountain Creek State High School
Bronze Medal in First Aid, Australian Surf Life Savinfg Titles
Competed in Branch, State and then National Australian Surf Life Saving Titles in a mock first aid scenario.
Winning gold at Branch and State, then bronze at Nationals.