Summary
Overview
Work History
Education
Skills
Languages
Certification
Referees
Timeline
Generic

Saraniya Devendra

Brisbane,QLD

Summary

Driven by a results-focused approach, I leveraged teamwork and advanced customer service skills at Pizza Hut to enhance operational efficiency and customer satisfaction. From handling customer service responsibilities to executing administrative duties, I have consistently showcased adaptability and knowledge across varied work environments. I am eagerly poised to channel my enthusiasm and dedication into a role where I can make a positive impact and contribute to the collective success of the team.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Team Member

Pizza Hut
06.2023 - Current
  • Prepared food items according to Pizza Hut's standards, including making pizzas, appetizers, and desserts.
  • Cleaned and organized kitchen stations to promote team efficiency.
  • Collaborated with team members to ensure smooth workflow during peak hours.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.

Fund Administrator

HSBC Data Processing Center
09.2014 - 02.2015
  • Opened and closed fund administration accounts, performed account balance reconciliations, managed daily transaction reports, handled fee and interest accrual, conducted fund valuation, prepared and sent reports to clients, monitored investment restrictions, and addressed client inquiries

Marketing Intern

Keels Hotel Management Service
04.2014 - 07.2014
  • Assisted in creating written, video, and image content for marketing channels.
  • Participated in brainstorming sessions, contributing fresh ideas that led to innovative marketing initiatives.
  • Researched competitor trends and interpreted findings to report conclusions to supervisors.

Education

Ph.D. - Tourism Marketing

Queensland University of Technology
Brisbane, QLD
10.2024

Master of Science - Management

University of Sri Jayawardenepura, Sri Lanka
Colombo
03.2020

BBA - Marketing

Eastern University, Sri Lanka
Batticaloa
11.2014

Skills

  • Customer Service
  • Positive Attitude
  • Teamwork and Collaboration
  • Problem-Solving
  • Computer Skills - MS Word, MS Excel & Quickbook

Languages

English
Professional Working
Tamil
Native or Bilingual
Sinhala
Professional Working

Certification

Barista National Course (3-hour)

Certificate in Business Accounting (CIMA-UK)

Associate Member - CIM(UK)

Diploma in Computerised Accounting

Diploma in General English

Diploma in Human Resources Management

Referees

Mr Shriraam

Shift Manager

Pizza Hut - Chapel Hill, QLD

Email: shriraam@gmail.com

Tel: +61 424277463


Mr Vikash Senguttuvan

Graduate Accountant

Forvis Mazars

Email: Vikash.Senguttuvan@mazars.com.au

Tel: +61 422721880

Timeline

Team Member

Pizza Hut
06.2023 - Current

Fund Administrator

HSBC Data Processing Center
09.2014 - 02.2015

Marketing Intern

Keels Hotel Management Service
04.2014 - 07.2014

Ph.D. - Tourism Marketing

Queensland University of Technology

Master of Science - Management

University of Sri Jayawardenepura, Sri Lanka

BBA - Marketing

Eastern University, Sri Lanka

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Saraniya Devendra