SARANYA DACHSRI
Sydney,NSW
Summary
I was a Customer Service Officer for 4 years in healthcare industry. Highly skilled in performing organization support duties such as providing information to customers, knowledgeable and dedicated customer service professional with extensive experience in healthcare industry. Solid team player with outgoing, positive demeanour and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Officer
Samitivej Sukhumvit Hospital
01.2019 - 05.2023
- Greetings and take care of important customers when they come to use the service at the hospital.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Assisted call-in customers with questions and solve problems.
- Handled customer inquiries and suggestions courteously and professionally.
- Communicate and coordinate with internal departments.
- Provide medical visa extensions for foreign patients.
Education
Bachelor of Science - Biomedical Sciences
Rangsit University
Thailand05.2018
Skills
- Significant work experience handling service responsibilities, preferably in the hospital
- Highly organized, able to multitask and prioritize and work under pressure
- Call Center Operations
- Strong working knowledge of the Microsoft Office
- Productivity Management
- Investigate Claims
- Understanding Customer Needs
- Customer Retention Strategies
- Enthusiastic and willingness to learn
Certification
- Certificate : RSA, RCG and Basic Barista
Timeline
Customer Service Officer
Samitivej Sukhumvit Hospital
01.2019 - 05.2023
Bachelor of Science - Biomedical Sciences
Rangsit University
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