Nanda Amin
Wiley Park,NSW
Summary
Dedicated and customer-focused professional with extensive experience in reception, administration, and customer service across training, logistics, and hospitality industries. Skilled in handling front desk operations, managing student enrolments and documentation, and delivering high-quality service across face-to-face, phone, and email channels. Proficient in Microsoft Office Suite and student management systems, with strong communication, problem-solving, and organisational abilities. Proven track record of supporting compliance processes, maintaining accurate records, and fostering positive client and stakeholder relationships. Bilingual in English and Indonesian, with a strong ability to adapt to fast-paced environments and consistently meet service targets.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Officer
Training Services NSW
Bankstown
07.2025 - Current
- Provided high-quality customer service support to apprentices, trainees, and employers regarding training programs and government initiatives.
- Handled inbound and outbound calls, responding to enquiries with professionalism and efficiency.
- Assisted learners with documentation, eligibility requirements, and application processes for training and funding programs.
- Accurately processed and maintained records in line with compliance and confidentiality standards.
- Liaised with RTOs (Registered Training Organisations) and stakeholders to resolve issues and ensure smooth service delivery.
- Delivered clear and consistent communication through phone, email, and face-to-face interactions.
- Supported administrative functions including data entry, file management, and preparing correspondence.
- Contributed to a positive team environment by meeting service level targets and KPIs.
Customer Service Officer
Star Training Academy
Granville
01.2023 - 06.2025
- Greet and assist students, trainers, and visitors in a professional and friendly manner.
- Handle incoming calls, emails, and inquiries, providing accurate information about courses, enrolments, and academy services.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and student management systems.
- Manage student enrolments, records, and documentation in line with compliance requirements.
- Maintain reception area and ensure it reflects a professional and welcoming environment.
Schedule appointments, classes, and meetings as required. - Provide administrative support to trainers and management, including filing, data entry, and document preparation.
- Process payments, issue receipts, and maintain financial records where necessary.
- Assist in resolving student concerns or directing them to the appropriate staff member.
- Ensure confidentiality of student records and compliance with RTO (Registered Training Organisation) standards.
Call Center Representative
Allied Express
Bankstown, NSW
12.2021 - 12.2022
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Waitress
Al Aseel Restaurant Bankstown
Bankstown
02.2016 - 10.2020
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs. Used cash registers and credit card machines to cash out customers.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Education
Certificate IV - Real Estate Practice
TAFE NSW
Bankstown12.2022
Certificate III - Retail
Acacia Education & Training
Glenbrook, NSW12.2020
High School Certificate -
Wiley Park Girls High School
Punchbowl, NSW11.2016
Skills
- Customer service excellence across face-to-face, phone, and email channels
- Administrative support: data entry, records management, scheduling, and correspondence
- Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- Strong communication and interpersonal skills with a customer-focused approach
- Training and apprenticeship program knowledge (NSW)
- Problem-solving and conflict resolution in fast-paced environments
- Previous experience in reception, administration, or customer service roles (preferably in education or training industry)
- High attention to detail, organisation, and problem-solving skills
- Team collaboration and professional relationship building
- Time management, prioritisation, and meeting KPIs/service targets
Certification
Property and Stock Agents Act 2002
Certificate of Registration
Timeline
Customer Service Officer
Training Services NSW
07.2025 - Current
Customer Service Officer
Star Training Academy
01.2023 - 06.2025
Call Center Representative
Allied Express
12.2021 - 12.2022
Waitress
Al Aseel Restaurant Bankstown
02.2016 - 10.2020
Certificate IV - Real Estate Practice
TAFE NSW
Certificate III - Retail
Acacia Education & Training
High School Certificate -
Wiley Park Girls High School