Sarbani Basaula
Windsor,Australia
Summary
Customer-focused restaurant professional with 1.5 years of experience in fast-paced environments. Skilled in providing excellent service, maintaining cleanliness, and working efficiently under pressure. Strong communicator and team player dedicated to creating positive dining experiences.
Overview
2
2
years of professional experience
Work History
Receptionist
Bharatpur Garden Resort
02.2023 - 09.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Worked as a waiter during short staffs
- Handled guest requests, provided room service, and communicated needs to the housekeeping department
Education
Certificate III in Individual Support
Attain Skills College
Brisbane12-2024
High School -
Oxford College of Engineering And Management
Nawalpur, Nepal01.2022
Skills
- Excellent communication and interpersonal skills
- Ability to follow instructions and adhere to safety guidelines
- Strong attention to detail
- Ability to multitask
- Basic food handling and hygiene awareness
- Organization skills
- Time management
- Administrative support
- Customer service
- Problem-solving
Timeline
Receptionist
Bharatpur Garden Resort
02.2023 - 09.2024
Certificate III in Individual Support
Attain Skills College
High School -
Oxford College of Engineering And Management
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