Suresh Lama Moktan
Coconut Grove,Darwin, NT
Summary
Results-oriented IT Help Desk Specialist with one year of practical experience, dedicated to providing end-users top-notch technical support and resolutions. Skilled in diagnosing and solving hardware and software issues, I have a proven history of delivering outstanding customer service and ensuring the smooth operation of IT systems. Proficient in efficiently addressing various technical challenges, I excel in using remote support tools for prompt issue resolution and seeking an opportunity to apply my expertise and skills to deliver dependable and streamlined IT support for [Cotiviti Pvt LTD].
Overview
2
2
years of professional experience
1
1
Certification
Work History
IT help desk
Cotiviti Pvt Ltd
01.2020 - 12.2021
- Delivered primary technical support for end-users, resolving hardware and software issues
- Maintained a professional and polite approach to ensure positive user interactions
- Employed systematic problem-solving methods to resolve issues promptly
- Installed, configured, and updated software applications to meet user needs
- Collaborated with vendors for hardware repairs and warranty services
- Developed user guides and documentation to facilitate independent issue resolution
Internship Student
IT Expert Nepal
09.2019 - 12.2019
- UI/UX Design:
Learned about user interface (UI) and user experience (UX) design principles.
Developed skills in creating visually appealing and user-friendly interfaces. - Graphic Design Tools:
Gained proficiency in graphic design tools such as Adobe Photoshop, Illustrator, or Sketch. - Web Development Technologies:
Gained hands-on experience with HTML, CSS, and JavaScript.
Learned to create and structure web pages using modern coding practices. - Problem-Solving and Troubleshooting:
Developed problem-solving skills by addressing real-world design challenges.
Learned to troubleshoot and debug issues in web development projects.
Education
Advanced Diploma - Information Technology
Sydney City College of Management
Darwin, NT12.2024
Diploma - Information Technology
Sydney City College of Management
Darwin, NT01.2023
High School - Computer Science
ST Xaviers School
Lalitpur, Nepal01.2020
Skills
- Networking
- Troubleshooting Skills
- Documentation
- Hardware Knowledge
- Software Proficiency
- Customer Service
Academic Projects
IT Support and Help Desk Simulation:
- Simulated a help desk environment with common IT issues.
- Created a ticketing system to track and manage support requests.
- Developed documentation for issue resolution and user training.
IT Security Assessment:
- Conducted a security assessment for a given IT infrastructure.
- Identified vulnerabilities and proposed mitigation strategies.
- Developed a comprehensive security report.
IT Ethics and Compliance Project:
- Explored ethical considerations in IT.
- Investigated compliance requirements (e.g., GDPR, HIPAA) for a specific scenario.
- Developed policies and procedures to ensure ethical and compliant behaviour.
Database Design and Implementation:
- Designed a relational database schema for a specific application.
- Implemented the database using a database management system (e.g., MySQL, PostgreSQL, MongoDB).
- Developed a user interface to interact with the database.
Certification
- Diploma of Information Technology
- Google Ads- Measurement Certification
- YouTube Music Certification
References
Trevor Pinto, NEC, Darwin, Australia
Email:trevy711@gmail.com
Languages
English
Full Professional
Timeline
IT help desk
Cotiviti Pvt Ltd
01.2020 - 12.2021
Internship Student
IT Expert Nepal
09.2019 - 12.2019
Advanced Diploma - Information Technology
Sydney City College of Management
Diploma - Information Technology
Sydney City College of Management
High School - Computer Science
ST Xaviers School
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