Sarthak Gupta
PARRAMATTA,NSW
Summary
Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.
Overview
3
3
years of professional experience
Work History
Executive (Full-time)
Emergence Learning Solutions
09.2023 - 01.2024
- Business Development Executive
- Analyzed and interpreted data to identify trends and recommend improvements.
- Developed positive working relationships with stakeholders to effectively coordinate work activities.
- Managed several customers at a time
- Sold several company products to customers
- Customer management recommendation
- Taking on several tasks at a time
- Organized several events
- Visited several client sites to pitch the company's products
- Collaborated with cross-functional teams to ensure seamless sales.
- Ensured customer satisfaction and provided professional customer support
Corporate Sales Intern
TheMathCompany
01.2023 - 04.2023
- Batch Representative of more than 150 people, handled all the batch meetings smoothly
- Awarded for being the best batch representative
- Increased sales leads by conducting thorough market research and identifying potential clients.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Contributed to event marketing, sales, and brand promotion.
- Attended monthly sales meetings and quarterly sales training.
- Contributed to a positive team environment by actively participating in weekly sales meetings and sharing innovative ideas.
- Managed customer expectations and helped navigate sales processes.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Improved client retention rates by proactively addressing concerns and delivering customized solutions based on their specific requirements.
Business Sales Intern
Tata Consultancy Services Limited
07.2022 - 09.2022
- Gained customer trust and confidence by demonstrating a compelling, persuasive, and composed professional demeanor.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Assisted in the creation of effective sales presentations for prospective clients, leading to higher conversion rates.
- Greeted customers and offered assistance with selecting merchandise, finding accessories, and completing purchases.
- Managed customer expectations and helped navigate sales processes.
- Employed excellent communication skills to negotiate deals successfully with a diverse clientele.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Interacted with customers by phone, email, or in-person to provide information.
HR Intern
Sage Publications
07.2021 - 10.2021
- Learned several roles of an HR including scheduling meets, database tracking, payrolls, hiring, etc.
- Ensured compliance with labor laws through meticulous record-keeping and documentation practices.
- Streamlined recruitment processes for increased efficiency in talent acquisition efforts.
- Helped plan and implement training sessions to provide employees with skills and knowledge necessary to perform work productively.
- Conducted exit interviews with departing employees, gathering valuable feedback for continuous improvement efforts within the HR department.
- Tracked employee attendance, identifying trends and providing insights for management to address any potential issues promptly.
- Aided in updating job descriptions regularly, keeping them relevant to current market trends and organizational needs.
- Conducted performance reviews and provided feedback to managers on employee performance.
- Posted job openings, screened resumes and scheduled interviews to fill positions with qualified candidates.
- Assisted with writing job postings and job descriptions for boards.
Education
Master of Science - Business Analytics
University of Tech Sydney
Sydney, NSW12.2025
Bachelor of Science - Computer Science
SRM Institute of Science And Technology
Chennai, India03.2023
Skills
Confidence to handle challenging situations and resolve enquires in a calm and focused manner
Personable with strong verbal and written communication skills
Exceptional team leadership, coaching, and mentorship skills
Demonstrated commercial awareness and a desire to influence strategic decision-making
Conscientious and self-motivated with the ability and willingness to learn, adaptable and flexible, goal-oriented and self-motivated, with a high degree of integrity and professionalism
Strong time management with the ability to prioritize duties and multitask
Solid knowledge of supply chain operations, brand guideline
enforcement, and committed to achieving KPIs
Exceptional problem-solving and analytical skills
Proven ability to work to meet tight deadlines whilst managing competing priorities
Liaise effectively with a wide range of stakeholders across multiple industries
Skilled at expressing opinion and providing detailed justifications in challenging discussions
Proficient in the use of Microsoft Office, Google, Canva, Mail, and social media
Volunteer Experience
Aided with the Senior Citizens Association named Golden Age People Senior Citizens Association (Regd) during COVID times.
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Full Professional
Timeline
Executive (Full-time)
Emergence Learning Solutions
09.2023 - 01.2024
Corporate Sales Intern
TheMathCompany
01.2023 - 04.2023
Business Sales Intern
Tata Consultancy Services Limited
07.2022 - 09.2022
HR Intern
Sage Publications
07.2021 - 10.2021
Master of Science - Business Analytics
University of Tech Sydney
Bachelor of Science - Computer Science
SRM Institute of Science And Technology
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