Sasha Yeh
Brisbane,QLD
Summary
I am a final year university student studying a Bachelor in Creative Industries, majoring in interactive and visual design, minoring in fashion communication and digital media management at Queensland University of Technology. I am a motivated individual with strong work ethic, strong organisational and team collaboration skills with experience in improving processes.
Overview
5
5
years of professional experience
Work History
Cashier
Mister Tees Golf Driving Range
06.2020 - Current
- Greeted customers entering the driving range and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Stocked, tagged and displayed merchandise as required.
- Answered questions about policies and addressed customer concerns.
- Responded to customer inquiries via phone, Google business and Facebook Messenger to provide updated information.
- Maintained a clean, neat and organised work area.
- Assisted customers with returns, refunds and resolving transaction issues.
- Took on additional jobs and responsibilities to meet business needs.
- Maintained a hazard-free environment to ensure customer safety.
Hospitality Worker
Chatime Bubble Tea
08.2018 - 05.2020
- Prepared beverages and toppings and verified adherence of quality and safe food-handling standards.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Reduced risks by maintaining clean and organised work environment.
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Assisted in training new staff members on proper customer service and hospitality policies.
- Performed cleaning procedures including sweeping, mopping, dishwashing, disinfecting, taking out rubbish.
- Cleaned and maintained storefront and kitchen facilities.
- Rotated stock correctly to prevent out-of-date products and removed aging items.
- Organised and labelled stock
Education
Bachelor of Creative Industries - Major in Interactive And Visual Design
Queensland University of Technology
Brisbane, QLD06.2024
High School Diploma -
MacGregor State High School
MacGregor, QLD12.2020
Skills
- Team Player
- Effective communication
- Eager to learn
- Motivated
- Perseverance
- Optimistic attitude
- Adobe Illustrator
- Adobe InDesign
- Drawing/Designing
Activities
- University of Queensland TAISA committee member (design team), I create and design posts for their Instagram profile.
- Design team member at True Jesus Church. I create and design posts for their Instagram and Facebook, as well as design for events.
Languages
English
Native or Bilingual
Chinese (Mandarin)
Limited Working
References
- Melissa Phan / Melissa.phan22@gmail.com / Graphic Designer, Bi-rite Home Appliances
- Frank Yeh / frankyeh00@hotmail.com / Manager, Mister Tees Golf Driving Range, Brisbane.
Timeline
Cashier
Mister Tees Golf Driving Range
06.2020 - Current
Hospitality Worker
Chatime Bubble Tea
08.2018 - 05.2020
Bachelor of Creative Industries - Major in Interactive And Visual Design
Queensland University of Technology
High School Diploma -
MacGregor State High School
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