Saskia Dingemanse
Launceston,TAS
Summary
Dynamic and dedicated high school student with extensive experience in customer service and business management, honed at Cataract on Patterson. Proven ability to resolve conflicts and enhance customer satisfaction through effective communication and problem-solving skills. Adept at processing payments and maintaining a clean, organised work environment. Passionate about teaching and fostering growth in students.
Overview
3
3
years of professional experience
2
2
Certifications
Work History
Piano Teacher
Self employed
Launceston, TAS
01.2025 - Current
- Organise and run my own business (admin work, invoicing, marketing strategies, etc.).
- Provide tailored piano lessons to students of diverse levels to help them grow and improve their skills.
- Manage piano teaching alongside other work and study.
Waitress / Host
Cataract on Patterson
08.2024 - Current
- Hosted at the door, organised and rearranged bookings, seated tables, and gave a friendly and welcoming first impression to guests.
- Operate cash registers and credit card machines for transactions, providing receipts and explaining surcharges and tipping.
- Provide friendly and efficient customer service.
- Use problem solving skills and customer service to resolve any complaints or issues quickly.
- Understand to sequence of service to give a memorable experience to customers, take orders, run food, polish cutlery, open and close, and wipe/set tables.
- Train new employees in basic skills (hosting, setting tables, running food, polishing cutlery etc.).
Cashier / Server
Ritual Coffee Roasters
02.2023 - 02.2025
- Operate cash registers and credit card machines for transactions.
- Greet customers and provide friendly customer service.
- Prepare cups for espresso, milk etc. by adding sugar, chocolate, chai and making sure labels are on correctly.
- Pour off milk to coffee's/hot chocolates.
- Clean the work area, organize orders, and help with set up and pack up.
- Provide excellent customer service in order to resolve any complaints or issues quickly.
- I am 17 years old and I am hardworking and motivated.
- I am good at managing and processing payments as well as troubleshooting technical problems.
- I am a fast learner and have excellent communication skills.
- I am good at working under pressure and do not easily get stressed or flustered.
- I have good customer service skills and am good at providing what customers need efficiently and without disrupting the workflow of those around me.
- I serve alcoholic drinks and food, and have some barista experience.
Waitress / Bartender
Apricus Launceston
10.2023 - 07.2024
- Prepared both alcoholic and non-alcoholic beverages.
- Made coffees and other hot drinks.
- Provided positive and memorable experiences for customers.
- Clean work surfaces (bench-tops, dishes, bathrooms etc.).
- Helped with set-up, pack-up and organisation of work area.
- Provide excellent and friendly customer service in order to resolve complaints, issues, and problems quickly.
Education
High School Diploma -
Launceston Christian School
Riverside, TAS01.2026
Certificate of Music Teaching (CMT) -
St Cecilia School of Music
Launceston04.2025
Early Learning And Primary School
Scotch Oakburn College
Launceston, TAS12-2015
Skills
- Processing EFTPOS and cash payments
- Customer service
- Problem solving and conflict resolution
- Communication
- Teamwork and teaching
- Reliability and punctuality
- Hard worker
- Clean and tidy
- Business management
- Responsible service of alcohol (RSA)
- Strong computer skills
References
Available upon request.
Personal Information
Date of Birth: 03/17/06
Education Certifications
- Launceston Christian School, 01/01/16, Current, Riverside, TAS
- Scotch Oakburn College, 01/01/12, 12/31/15, Launceston, TAS
- TasTafe, Responsible Service of Alcohol (RSA), 03/01/24, Launceston, TAS
- St Cecilia School of Music, Certificate of Music Teaching (CMT), 04/01/25, Michela Pinner
Certification
Responsible Service of Alcohol.
Timeline
Piano Teacher
Self employed
01.2025 - Current
Waitress / Host
Cataract on Patterson
08.2024 - Current
Waitress / Bartender
Apricus Launceston
10.2023 - 07.2024
Cashier / Server
Ritual Coffee Roasters
02.2023 - 02.2025
High School Diploma -
Launceston Christian School
Certificate of Music Teaching (CMT) -
St Cecilia School of Music
Early Learning And Primary School
Scotch Oakburn College