Saskia Tabrett
Brisbane,QLD
Summary
Hardworking and enthusiastic employee with history of delivering excellent customer service in a face paced environment. Proactive and organized with diligent work ethic. Works well within team settings and is eager to learn new processes to support overall organizational success. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Waitress/Bartender Assistant
Newstead Brewing Co
Brisbane, QLD
06.2023 - Current
- Maintained spotless, well-stocked bar organized and ready for customer demands.
- Poured drinks using standard pour according to specifications.
- Took food and drinks to bar and table customers.
- Used POS system to ring up customers and open and close tabs.
- Replenished bar glasses, garnishes and condiments.
- Studied bartenders to learn recipes for different mixed cocktails.
Checkout Assistant
Lifeline volunteer Bookfest
Brisbane, QLD
01.2023 - Current
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Helped customers find specific products, answered questions and offered product advice.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Online Warehouse and Customer Service Worker
Biome Eco store
Brisbane, QLD
12.2020 - Current
- Answered incoming calls and emails at the front desk, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Packed boxes and stock using organizational guidelines.
- Used pallet jacks to move items to and from warehouse locations.
- Staged and sorted multiple types of products for loading.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
Restaurant Waitress
The Brass Barrell Restaurant and Bar
Brisbane , QLD
01.2018 - 01.2020
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Trained new employees to perform duties.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
Education
Bachelor of Commerce -
University of Queensland
Brisbane, QLD2026
High School Diploma -
Stuartholme School
Toowong, QLD11.2021
Skills
- Excellent Customer Service
- POS Systems
- Complaint Resolution
- Strong numeracy skills
- great attitude and energy,enthusiastic, hardworking, organized, great people and communication skills, friendly and sense of humor
Certification
- Responsible Service of alcohol certification
Timeline
Waitress/Bartender Assistant
Newstead Brewing Co
06.2023 - Current
Checkout Assistant
Lifeline volunteer Bookfest
01.2023 - Current
Online Warehouse and Customer Service Worker
Biome Eco store
12.2020 - Current
Restaurant Waitress
The Brass Barrell Restaurant and Bar
01.2018 - 01.2020
Bachelor of Commerce -
University of Queensland
High School Diploma -
Stuartholme School
- Responsible Service of alcohol certification
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