Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Sathindi Karunarathne

Craigieburn

Summary

I am a motivated retail sales professional with proven record of boosting sales and customer loyalty through individualised service. I am a resourceful individual, skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. I am committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.


I am a professional at prioritising tasks, ensuring work and life schedules co-exist. In order to do this, I had to master my communication skills, ensuring I communicate with my team members and managers clearly to guarantee seamless interactions. Furthermore, I have gained experience in customer interaction, where I effectively assist customers in locating their desired products or services. My role involves understanding their needs and providing guidance to ensure they find the most suitable options. This interaction entails active listening, problem-solving, and delivering a positive customer experience.

Overview

3
3
years of professional experience

Work History

Retail Worker

Harris Scarfe
02.2021 - Current
  • Enhanced customer satisfaction by providing personalized assistance and product recommendations.
  • Streamlined inventory management for improved product availability and reduced stock discrepancies.
  • Delivered exceptional customer service with a friendly demeanour, resulting in increased repeat business.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Collaborated with team members to execute store promotions and sales events, driving revenue growth.
  • Handled cash transactions accurately and efficiently while adhering to company loss prevention guidelines.

Retail Worker

Dusk
09.2021 - 01.2022
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Created inviting environment for customers by maintaining store organisation and cleanliness.
  • Prioritized helping customers over completing other routine tasks in store.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Listened to customer needs and desires to identify and recommend optimal products.

Education

Bachelor of Law And Criminology - Law And Criminology

Monash University
Melbourne, VIC
05.2026

Skills

  • Adaptability and flexibility
  • Reliability and punctuality
  • Active listening
  • Organisational skills
  • Interpersonal skills
  • Team collaboration
  • Conflict resolution
  • Problem-solving abilities
  • Multitasking capabilities
  • Effective communication
  • Patience and empathy
  • Customer service excellence

Accomplishments

    • Been a part of the State Swim squad team since 2017
    • Member of Traditional Dancing classes (Ama Dance Academy)
    • Participated in the Beacon Foundation “MyRoad” work readiness program
    • Participated in the High Impact Prepare program
    • Participated in the Success Integrated program
    • Participated in the Dantè Alighieri Poetry Competition
    • Took part in Dare to Dream- La Trobe Entrepreneurial Workshop

Languages

Sinhalese
Native or Bilingual
English
Native or Bilingual

Timeline

Retail Worker

Dusk
09.2021 - 01.2022

Retail Worker

Harris Scarfe
02.2021 - Current

Bachelor of Law And Criminology - Law And Criminology

Monash University
Sathindi Karunarathne