Sathindi Karunarathne
Craigieburn
Summary
I am a motivated retail sales professional with proven record of boosting sales and customer loyalty through individualised service. I am a resourceful individual, skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. I am committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.
I am a professional at prioritising tasks, ensuring work and life schedules co-exist. In order to do this, I had to master my communication skills, ensuring I communicate with my team members and managers clearly to guarantee seamless interactions. Furthermore, I have gained experience in customer interaction, where I effectively assist customers in locating their desired products or services. My role involves understanding their needs and providing guidance to ensure they find the most suitable options. This interaction entails active listening, problem-solving, and delivering a positive customer experience.
Overview
3
3
years of professional experience
Work History
Retail Worker
Harris Scarfe
02.2021 - Current
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Streamlined inventory management for improved product availability and reduced stock discrepancies.
- Delivered exceptional customer service with a friendly demeanour, resulting in increased repeat business.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Collaborated with team members to execute store promotions and sales events, driving revenue growth.
- Handled cash transactions accurately and efficiently while adhering to company loss prevention guidelines.
Retail Worker
Dusk
09.2021 - 01.2022
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Created inviting environment for customers by maintaining store organisation and cleanliness.
- Prioritized helping customers over completing other routine tasks in store.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
Bachelor of Law And Criminology - Law And Criminology
Monash University
Melbourne, VIC05.2026
Skills
- Adaptability and flexibility
- Reliability and punctuality
- Active listening
- Organisational skills
- Interpersonal skills
- Team collaboration
- Conflict resolution
- Problem-solving abilities
- Multitasking capabilities
- Effective communication
- Patience and empathy
- Customer service excellence
Accomplishments
• Been a part of the State Swim squad team since 2017
• Member of Traditional Dancing classes (Ama Dance Academy)
• Participated in the Beacon Foundation “MyRoad” work readiness program
• Participated in the High Impact Prepare program
• Participated in the Success Integrated program
• Participated in the Dantè Alighieri Poetry Competition
• Took part in Dare to Dream- La Trobe Entrepreneurial Workshop
Languages
Sinhalese
Native or Bilingual
English
Native or Bilingual
Timeline
Retail Worker
Dusk
09.2021 - 01.2022
Retail Worker
Harris Scarfe
02.2021 - Current
Bachelor of Law And Criminology - Law And Criminology
Monash University