Sathya Kosana
Technology Product Owner
Melbourne,VIC
Summary
Systematic Product Owner with a detail-oriented and thorough approach to defining requirements, outlining specifications and working with team members to bring to life high-quality products for customers. Good planner and problem-solver with in-depth understanding of [Type] products. Ready to offer 10+ years of experience and take on a dynamic new position.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
2
2
Certificates
Work History
Technology Product Owner
Telstra Corporation
Melbourne, VIC
01.2017 - Current
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Participated in team-building activities to enhance working relationships.
- Maintained excellent attendance record, consistently arriving to work on time.
Application Operations Manager
Telstra Corporation
Melbourne, VIC
09.2015 - 12.2016
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Oversaw daily operations to ensure high levels of productivity.
- Developed and maintained courteous and effective working relationships.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Application Support Lead
Infosys Limited - Melbourne
Melbourne, VIC
08.2013 - 08.2015
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Helped streamline repair processes and update procedures for support action consistency.
Oracle Application Database Administrator
Infosys Technologies
Hyderabad, Telangana
03.2012 - 08.2013
- Proposed database changes to ease monitoring and administrative effort.
- Provided resources and skill sets to support DBA functions for applications.
- Established working relationships across various departments to understand existing and emerging IT requirements.
- Developed automated processes to manage database creation in virtualized or cloud environment.
Education
Bachelor of Technology - Electrical, Electronics And Communications Engineering
Jawaharlal Nehru Technology University
India 03.2007 - 03.2011
Skills
Production team motivation
Technology background
Experience using ServiceNow
[Specialization] product knowledge
Knowledgeable about [Technology]
Accomplishments
Director Recognition Award for leading and delivering the Wholesale API project
Certification
Certified ServiceNow Administrator
Timeline
[Area of certification] Training - [Timeframe]
01-2022
Certified ServiceNow Administrator
11-2021
Technology Product Owner
Telstra Corporation
01.2017 - Current
Application Operations Manager
Telstra Corporation
09.2015 - 12.2016
Application Support Lead
Infosys Limited - Melbourne
08.2013 - 08.2015
Oracle Application Database Administrator
Infosys Technologies
03.2012 - 08.2013
Bachelor of Technology - Electrical, Electronics And Communications Engineering
Jawaharlal Nehru Technology University
03.2007 - 03.2011