Saurav Thapa
Chemist Warehouse
Homebush,NSW
4
years of professional experience
Dynamic Retail Assistant with a proven track record at Chemist Warehouse, excelling in customer service and complaint resolution. Leveraged strong problem-solving skills to enhance customer satisfaction and drive sales. Proficient in POS operations, ensuring accurate transactions while maintaining a clean and organized store environment. Committed to team collaboration and training new employees.
Work History
Retail Assistant
3 Years 9 Months- Assisted customers with product inquiries and recommendations to enhance shopping experience.
- Stocked shelves and organized displays to maintain cleanliness and optimize product visibility.
- Operated point-of-sale systems efficiently, processing transactions accurately and promptly.
- Collaborated with team members to manage inventory levels, ensuring timely restocking of products.
- Provided support in loss prevention strategies, safeguarding store assets through vigilance and reporting.
- Engaged in training sessions to learn about new products and promotions for effective customer engagement.
- Resolved customer complaints professionally, contributing to overall satisfaction and retention efforts.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
- Assisted in training new employees, contributing to the development of a knowledgeable workforce.
Education
High School Diploma
Skills
Customer service
Customer assistance
Patience and empathy
Time management capabilities
POS system operation
Flexible schedule availability
Complex Problem-solving
Cash handling accuracy
Order processing
Complaint handling
Signage updating
Pricing adjustments
Training team members
References
Pharmacist in charge
Philip Robert Spalding
0411825653
Pharmacist
Sue chan
0419632938
Retail Manager
Magally yasarca
0416963969
Store email: oldsouthheadrosebay@chemistwarehouse.com.au
Timeline
Retail Assistant
Chemist Warehouse
06.2022 - 03.2026Read More
Australasian International Academy
High School Diploma
Read More