Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Savanna (Sam) Misa

Sydney Olympic Park

Summary

Highly motivated, driven, compassionate and skilled worker. Ready to learn and contribute to team success and help achieve company team goals. Reliable, hardworking and passionate employee seeking a Part Time or Casual position, Organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet goals set. Expertly manages high-volume orders and completes assignments to meet customer demand and quality expectations.

Overview

4
4
years of professional experience

Work History

Jewellery Designer/Product Creator

@NotAJewelleryShop
12.2021 - Current
  • Developed unique piece designs for individual clients.
  • Marketing and promoting of pieces on social media, soon to open Depop online store.
  • Created pieces by hand for customers or use as prototypes.
  • Completed research of seasonal market trends selling chocker necklaces & earrings.

Crew Member/Crew Coach/Main Barista

Mcdonalds Olympic Boulevard NSW
09.2023 - 01.2025
  • Enhanced customer satisfaction through efficient register management and friendly service.
  • Boosted team productivity by maintaining an organized workspace and supporting colleagues.
  • Demonstrated strong multitasking skills during peak hours, handling multiple transactions effectively.
  • Fostered customer relationships, increasing satisfaction and encouraging repeat visits.
  • Maximised revenue through promotions and upselling, contributing to increased sales.
  • Operated the register with excellent accuracy and flexibility to meet business needs.
  • Provided prompt assistance to customers, resolving inquiries, and promoting loyalty programs.
  • Collaborated with the shift manager to address problems and customer concerns.
  • Contributed to the training of new hires, sharing coffee-making techniques and service standards.
  • Educated customers on coffee offerings, promoted upselling opportunities, and ensured personalized service.
  • Controlled queues efficiently, maintained cleanliness, and memorized specialty coffee recipes.
  • Recommended products based on understanding individual customer needs and preferences.
  • Monitored supply levels, operated espresso machines, and prepared various specialty drinks.
  • Independently managed the opening of the cafe daily, overseeing all operational aspects.
  • Demonstrated proficiency in opening and closing procedures, showcasing a comprehensive understanding of the business.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanour and promptly addressing their needs.
  • Maintained a clean and organized work environment, adhering to health and safety standards.
  • Demonstrated expertise in Latte Art creation, elevating presentation standards for specialty drinks.
  • Maintained a clean and organized workspace for optimal productivity and safety.

Cafe Worker/Main Cafe All-rounder

Brooklyn Boy Bagels
01.2022 - 12.2022
  • Maintained appealing product displays, exceeding customer expectations with a welcoming environment.
  • Trained new cafe workers in sales, customer service, and safety procedures.
  • Ensured daily replenishment for optimal product freshness and visibility.
  • Addressed customer issues with a calm demeanour and provided assistance in product selection.
  • Managed accurate billing, payment processing, and cash handling at the register.
  • Resolved concerns using positive approaches and complied with health and safety codes.
  • Prepared food to standard recipes, distributed efficiently during peak periods, and restocked stations.
  • Packaged and stored food with proper handling methods, maintaining cleanliness in the kitchen.
  • Conducted inventory checks, counting and restocking items, including socks.
  • Managed cash handling responsibilities, counting money and overseeing the next day's till.
  • Took charge of counting and packaging leftover pastries, demonstrating attention to detail.
  • Showcased responsibility in inventory control and financial management.
  • Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude.
  • Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
  • Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
  • Produced food and drink products adhering to company quality and quantity standards.
  • Data of sale collecting.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.

Volunteer

Lentils As Anything
11.2021 - 11.2021
  • Volunteered with the organisation helping with food-related services and dealing with customers.
  • Assisting in kitchen chopping vegetables
  • Setting tables
  • Cleaning restaurant

Junior Assistant (Experience)

Adore Compounding Pharmacy
07.2021 - 07.2021
  • Answered customers calls, provided information and resolved problems.
  • Filed paperwork and kept system neat and organised.
  • Replenished stock on shelves and monitoring low stock.
  • Organising deliveries at the post office for customers.
  • Liaised with other local pharmacies for pick up or drop off for required medication.
  • Cleaning pharmacy at end of day.

Education

Certificate III - Nail Technology

TAFE NSW
01-2024

Certificate II - Family And Community Services

TAFE NSW
01-2023

Highschool Diploma -

Marrickville High School
01-2023

Skills

  • Customer service
  • Collaboration skills
  • Multi-tasking abilities
  • Work ethic
  • Flexible
  • Communication
  • Social media content creation
  • Photography
  • Creative and artistic
  • Handling Complaints
  • Flexible and adaptable
  • Dependable and responsible
  • Calm under pressure
  • Organizational skills
  • Stocking and Replenishing
  • Calculating Bills
  • Ingredient and Food Preparation
  • Jewellery Making
  • Product Understanding
  • Product Assembly
  • Product Modifications
  • Product Handling
  • Product Packaging
  • Product Display
  • Food Preparation and Safety
  • Cash Register Operation
  • POS System Operations
  • Coffee Machinery
  • Sandwich Preparation
  • New Hire Training
  • Excellent Memory
  • Sales Expertise
  • Solid Problem Solver
  • Menu Memorisation
  • Hospitality and Accommodation
  • Opening and Closing Coordination
  • Hospitality Service Expertise
  • Daily Cash Management
  • Menu Item Preparation
  • Beverage Preparation
  • Leading Employees
  • Money Handling
  • Cleaning and Sanitizing
  • Attention to detail
  • Friendly and outgoing
  • Time management
  • Cleanliness
  • Espresso machine operation
  • Beverage preparation
  • Safe food handling
  • Food preparation
  • Menu memorization
  • Hospitality service expertise
  • Latte art
  • Up-selling
  • Product displays
  • Strong multitasking
  • Accurate cash handling
  • Order accuracy
  • Efficient time management
  • Cross-training
  • Fast and efficient service worker

Accomplishments

  • Awarded Highly Commended Year 9, 2021 in Industrial Technology - Graphics Design (Sydney Secondary College Balmain Campus).
  • Silver Award Year 9, 2021 in Mathematics (Sydney Secondary College Balmain Campus).
  • Silver Award Year 9, 2021 in Graphic Design (Sydney Secondary College Balmain Campus).
  • Outstanding Achievement "Wheely Good Science Show" 2021 (Sydney Secondary College Balmain Campus).
  • Dulwich Hill/Newtown Basketball Club 2020; Won City of Sydney Basketball Under 16's Girls Div 2 Championships.
  • Selected to represent N.S.W School regional in Athletic running.
  • Cuddle Cows Adoption 2020, GOLD CREEK Traditional White Galloway; Braidwood N.S.W
  • The Celebrity Experience, Successful audition to join TCE's extensive Acting program, 2017 TCE, LA USA. Actor mentors; Adrian R’Mante, Geno Segers, Samantha Hanratty, Daniel Curtis Lee.
  • McDonalds Olympic Boulevard Crew Member Of The Month Award, October 2023.

Timeline

Crew Member/Crew Coach/Main Barista

Mcdonalds Olympic Boulevard NSW
09.2023 - 01.2025

Cafe Worker/Main Cafe All-rounder

Brooklyn Boy Bagels
01.2022 - 12.2022

Jewellery Designer/Product Creator

@NotAJewelleryShop
12.2021 - Current

Volunteer

Lentils As Anything
11.2021 - 11.2021

Junior Assistant (Experience)

Adore Compounding Pharmacy
07.2021 - 07.2021

Certificate III - Nail Technology

TAFE NSW

Certificate II - Family And Community Services

TAFE NSW

Highschool Diploma -

Marrickville High School

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Savanna (Sam) Misa