Savannah Osborne
QLD
Overview
4
4
years of professional experience
1
1
Certification
Work History
Administration Clerk
Active Physio Mackay
Mackay, QLD
03.2023 - Current
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Issued invoices and followed up on outstanding payments to remind clients to pay on time.
- Enhanced financial accuracy by conducting thorough analysis and validation of accounting data.
Club Supervisor
Goosies Sport And Recreation Club
Mackay, QLD
03.2022 - 03.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated employee performance and coached and trained to improve weak areas.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Maintained compliance with company policies, objectives and communication goals.
- Worked with management team to implement proper division of responsibilities.
Bar Attendant
Mount Pleasant Tavern
Mackay, QLD
07.2021 - 02.2022
- Maintained knowledge of menu items, liquor brands, beers and non-alcoholic selections to enhance customer experience and expedite service.
- Adhered to alcohol policies and procedures and complied with local and state laws.
- Operated and closed down bar station according to sanitation regulations and safety standards.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Bartender
Seabreeze Hotel
Mackay, QLD
03.2021 - 06.2021
- Kept bar presentable and well-stocked to meet customer needs.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Education
St Patrick's High School Mackay
Mackay, QLD2020
Skills
- Administration and Reporting
- Employee Coaching and Motivation
- Team Management
- Staff Training
- Customer Needs Assessments
- Customer Loyalty
- Bank reconciliation
Career Path
I am currently seeking a profession with open arms to learn anything and everything. My current occupations have given me multiple skills like multitasking, computer & customer service skills, responsibilities to work alone, leading a team. After some self-reflection I have been wanting a role I can continue to grow in by learning and challenging myself along the way.
Referees
- Casandra Fox - ex manager
0408 797 399
- Alyssa Bosma - ex coworker
0499 815 989
Certification
- RSA (responsible service of alcohol)
- RSG (responsible service of gaming)
- CPR course (cardiopulmonary resuscitation)
Timeline
Administration Clerk
Active Physio Mackay
03.2023 - Current
Club Supervisor
Goosies Sport And Recreation Club
03.2022 - 03.2023
Bar Attendant
Mount Pleasant Tavern
07.2021 - 02.2022
Bartender
Seabreeze Hotel
03.2021 - 06.2021
St Patrick's High School Mackay