Sarbjeet Singh
Summary
Dynamic Assistant Manager with a proven track record at Hungry Jack's, enhancing customer satisfaction and streamlining operations. Skilled in money handling and team leadership, adept at fostering positive environments and developing staff. Excelled in security and management roles, demonstrating exceptional problem-solving and decision-making abilities. Achieved significant improvements in operational efficiency and customer service quality.
Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Hungry Jack's
10.2023 - Current
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Security Officer
Securitas Security Services Macau
10.2018 - 05.2023
- Examined doors, windows and gates to verify security.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Monitored CCTV cameras and alarm systems for security breaches.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Responded quickly to incidents and assessed active situations for security concerns.
- Checked and verified photo identification prior to granting facility access.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Completed full building and grounds patrols to spot and investigate concerns.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Responded quickly to emergency situations to assess and deflect issues.
- Investigated suspicious activities and persons to maintain security of premises.
Education
High School Diploma -
03-2012
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Task delegation
- Goal setting
Languages
Hindi
Native or Bilingual
English
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Assistant Manager
Hungry Jack's
10.2023 - Current
Security Officer
Securitas Security Services Macau
10.2018 - 05.2023
High School Diploma -
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