Saw Mon Aung
Queens Park,WA
Summary
Enthusiastic Sales Executive supporting business planning and strategy development. Adept at engaging with internal stakeholders, driving alignment across the organisation, always with a focus on continuous improvement. Seeking a challenging full-time role to apply and enhance strategic and critical thinking skills in a dynamic business environment. Driven to work with good people, for a worthwhile cause.
Overview
18
18
years of professional experience
Work History
Cluster Groups, Meetings & Events Sales Executive
DoubleTree by Hilton Perth Waterfront & DoubleTree by Hilton Perth Northbridge
07.2023 - Current
- Revenue forecasting, development of sales strategy and new offerings. Proficient in leveraging data-driven insights for strategic decision-making.
- Expertise in producing and analysing Salesforce reports, identifying trends, and recommending actionable insights to enhance sales performance. Ensured accurate and timely reporting for informed decision-making.
- Led and facilitated the continuous improvement of offerings, aligning with market demand, and enhancing overall customer
satisfaction. - Managing a wide variety of internal stakeholders, both strategic and operational, including Hotel Manager, Sales and Commercial Managers, Front Office Manager, Marketing, and Outlets Manager and their respective teams.
- Undertaking client and stakeholder-facing site visits and planning meetings every week. Maintained a hands-on approach to address challenges and optimize performance.
Reservation Coordinator
DoubleTree by Hilton Perth Waterfront
05.2021 - 07.2023
- Provided assistance and guidance to customers regarding availability of rooms and services.
- Maintained accurate records of all reservations and cancellations.
- Performed daily audits on bookings to identify discrepancies or errors.
- Processed payments from guests for room charges and other services rendered.
- Handled incoming calls pertaining to new reservations, inquiries, cancellations.
- Managed online booking systems such as Expedia, Hotels.com and Booking.com.
- Evaluated feedback from guests in order to improve quality of service offered by the hotel.
- Reviewed guest information and payment options, checking for accuracy and completeness.
- Coordinated with front desk staff to maintain maximum occupancy.
Guest Service Agent
DOUBLTREE BY HILTON HOTEL WATERFRONT
12.2020 - 05.2021
- Assisting check in and check out
- Making new reservation
- Answering guest inquiries and provide information regarding hotel services and amenities
- Responding to incoming guests, telephone calls and email inquiries with efficiency and professionalism
- Resolving guests dissatisfaction through phone calls and emails
- Checking Trace, CRM reports, Guest comment/ request reports
- Reconciliation all final reports at the end of the shift.
Guest Service Agent
DOUBLTREE BY HILTON HOTEL NORTHBRIDGE
01.2019 - 12.2020
- Answering guest inquiries and provide information regarding hotel services and amenities
- Responding to incoming guests, telephone calls and email inquiries with efficiency and professionalism
- Assisting guests with check-ins, account inquires and any additional services needed
- Resolving guests dissatisfaction through phone calls and emails
- Greeting guests upon arrival and offered assistance
- Checking Trace, CRM reports, Guest comment/ request reports
- Reconciliation all final reports at the end of the shift.
Guest Service Agent
PARMELIA HILTON HOTEL
09.2010 - 12.2020
- Answering guest inquiries and provide information regarding hotel services and amenities
- Responding to incoming guests, telephone calls and email inquiries with efficiency and professionalism
- Assisting guests with check-ins, account inquires and any additional services needed
- Resolving guests dissatisfaction through phone calls and emails
- Greeting guests upon arrival and offered assistance.
Receptionist
Focused Recruitment
09.2009 - 11.2009
- Assisted in administrative duties for office team, including making phone calls, copies and schedules
- Collected, sorted, distrusted and sent mails and packages
- Created reports, correspondence and spreadsheets with Microsoft office programs
- Assisted with both internal and external audits relating to processing of payrolls.
Room Attendant
The Hyatt Regency Perth HOTEL
01.2007 - 01.2009
- General room cleaning according to the check list
- Checking Mini Bar
- Reporting lost and found
- Arranging special amenities according to the guest request report
- Turn-down service.
Education
Hilton University -
Salesforce (Armadeus). OnQ Rates & Inventory. OnQ Property Management. Hilton Core Sales Skills Foundations
01.2023
Adv Diploma in Accounting/Financial Services Accounting -
TAFE Perth
01.2010
Diploma in Banking and Finance -
TAFE Perth
01.2009
Certificate IV in Bookkeeping -
TAFE Perth
01.2008
Level 2 Certificate Bookkeeping and Accounts -
LONDON CHAMBER OF COMMENCE & INDUSTRY Singapore
01.2006
Skills
- Attention to detail, pursues excellence
- Networking and building strong relations based on trust
- Conflict resolution, facilitation and negotiation
- Strategic and operational planning
- End-to-end project management
- Quick and passionate learner
- Salesforce, Microsoft Outlook, Word, Excel and Powerpoint
Timeline
Cluster Groups, Meetings & Events Sales Executive
DoubleTree by Hilton Perth Waterfront & DoubleTree by Hilton Perth Northbridge
07.2023 - Current
Reservation Coordinator
DoubleTree by Hilton Perth Waterfront
05.2021 - 07.2023
Guest Service Agent
DOUBLTREE BY HILTON HOTEL WATERFRONT
12.2020 - 05.2021
Guest Service Agent
DOUBLTREE BY HILTON HOTEL NORTHBRIDGE
01.2019 - 12.2020
Guest Service Agent
PARMELIA HILTON HOTEL
09.2010 - 12.2020
Receptionist
Focused Recruitment
09.2009 - 11.2009
Room Attendant
The Hyatt Regency Perth HOTEL
01.2007 - 01.2009
Hilton University -
Salesforce (Armadeus). OnQ Rates & Inventory. OnQ Property Management. Hilton Core Sales Skills Foundations
Adv Diploma in Accounting/Financial Services Accounting -
TAFE Perth
Diploma in Banking and Finance -
TAFE Perth
Certificate IV in Bookkeeping -
TAFE Perth
Level 2 Certificate Bookkeeping and Accounts -
LONDON CHAMBER OF COMMENCE & INDUSTRY Singapore
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