Summary
Overview
Work History
Education
Skills
Timeline
Generic

Saw Mon Aung

Queens Park,WA

Summary

Enthusiastic Sales Executive supporting business planning and strategy development. Adept at engaging with internal stakeholders, driving alignment across the organisation, always with a focus on continuous improvement. Seeking a challenging full-time role to apply and enhance strategic and critical thinking skills in a dynamic business environment. Driven to work with good people, for a worthwhile cause.

Overview

18
18
years of professional experience

Work History

Cluster Groups, Meetings & Events Sales Executive

DoubleTree by Hilton Perth Waterfront & DoubleTree by Hilton Perth Northbridge
07.2023 - Current
  • Revenue forecasting, development of sales strategy and new offerings. Proficient in leveraging data-driven insights for strategic decision-making.
  • Expertise in producing and analysing Salesforce reports, identifying trends, and recommending actionable insights to enhance sales performance. Ensured accurate and timely reporting for informed decision-making.
  • Led and facilitated the continuous improvement of offerings, aligning with market demand, and enhancing overall customer
    satisfaction.
  • Managing a wide variety of internal stakeholders, both strategic and operational, including Hotel Manager, Sales and Commercial Managers, Front Office Manager, Marketing, and Outlets Manager and their respective teams.
  • Undertaking client and stakeholder-facing site visits and planning meetings every week. Maintained a hands-on approach to address challenges and optimize performance.

Reservation Coordinator

DoubleTree by Hilton Perth Waterfront
05.2021 - 07.2023
  • Provided assistance and guidance to customers regarding availability of rooms and services.
  • Maintained accurate records of all reservations and cancellations.
  • Performed daily audits on bookings to identify discrepancies or errors.
  • Processed payments from guests for room charges and other services rendered.
  • Handled incoming calls pertaining to new reservations, inquiries, cancellations.
  • Managed online booking systems such as Expedia, Hotels.com and Booking.com.
  • Evaluated feedback from guests in order to improve quality of service offered by the hotel.
  • Reviewed guest information and payment options, checking for accuracy and completeness.
  • Coordinated with front desk staff to maintain maximum occupancy.

Guest Service Agent

DOUBLTREE BY HILTON HOTEL WATERFRONT
12.2020 - 05.2021
  • Assisting check in and check out
  • Making new reservation
  • Answering guest inquiries and provide information regarding hotel services and amenities
  • Responding to incoming guests, telephone calls and email inquiries with efficiency and professionalism
  • Resolving guests dissatisfaction through phone calls and emails
  • Checking Trace, CRM reports, Guest comment/ request reports
  • Reconciliation all final reports at the end of the shift.

Guest Service Agent

DOUBLTREE BY HILTON HOTEL NORTHBRIDGE
01.2019 - 12.2020
  • Answering guest inquiries and provide information regarding hotel services and amenities
  • Responding to incoming guests, telephone calls and email inquiries with efficiency and professionalism
  • Assisting guests with check-ins, account inquires and any additional services needed
  • Resolving guests dissatisfaction through phone calls and emails
  • Greeting guests upon arrival and offered assistance
  • Checking Trace, CRM reports, Guest comment/ request reports
  • Reconciliation all final reports at the end of the shift.

Guest Service Agent

PARMELIA HILTON HOTEL
09.2010 - 12.2020
  • Answering guest inquiries and provide information regarding hotel services and amenities
  • Responding to incoming guests, telephone calls and email inquiries with efficiency and professionalism
  • Assisting guests with check-ins, account inquires and any additional services needed
  • Resolving guests dissatisfaction through phone calls and emails
  • Greeting guests upon arrival and offered assistance.

Receptionist

Focused Recruitment
09.2009 - 11.2009
  • Assisted in administrative duties for office team, including making phone calls, copies and schedules
  • Collected, sorted, distrusted and sent mails and packages
  • Created reports, correspondence and spreadsheets with Microsoft office programs
  • Assisted with both internal and external audits relating to processing of payrolls.

Room Attendant

The Hyatt Regency Perth HOTEL
01.2007 - 01.2009
  • General room cleaning according to the check list
  • Checking Mini Bar
  • Reporting lost and found
  • Arranging special amenities according to the guest request report
  • Turn-down service.

Education

Hilton University -

Salesforce (Armadeus). OnQ Rates & Inventory. OnQ Property Management. Hilton Core Sales Skills Foundations
01.2023

Adv Diploma in Accounting/Financial Services Accounting -

TAFE Perth
01.2010

Diploma in Banking and Finance -

TAFE Perth
01.2009

Certificate IV in Bookkeeping -

TAFE Perth
01.2008

Level 2 Certificate Bookkeeping and Accounts -

LONDON CHAMBER OF COMMENCE & INDUSTRY Singapore
01.2006

Skills

  • Attention to detail, pursues excellence
  • Networking and building strong relations based on trust
  • Conflict resolution, facilitation and negotiation
  • Strategic and operational planning
  • End-to-end project management
  • Quick and passionate learner
  • Salesforce, Microsoft Outlook, Word, Excel and Powerpoint

Timeline

Cluster Groups, Meetings & Events Sales Executive

DoubleTree by Hilton Perth Waterfront & DoubleTree by Hilton Perth Northbridge
07.2023 - Current

Reservation Coordinator

DoubleTree by Hilton Perth Waterfront
05.2021 - 07.2023

Guest Service Agent

DOUBLTREE BY HILTON HOTEL WATERFRONT
12.2020 - 05.2021

Guest Service Agent

DOUBLTREE BY HILTON HOTEL NORTHBRIDGE
01.2019 - 12.2020

Guest Service Agent

PARMELIA HILTON HOTEL
09.2010 - 12.2020

Receptionist

Focused Recruitment
09.2009 - 11.2009

Room Attendant

The Hyatt Regency Perth HOTEL
01.2007 - 01.2009

Hilton University -

Salesforce (Armadeus). OnQ Rates & Inventory. OnQ Property Management. Hilton Core Sales Skills Foundations

Adv Diploma in Accounting/Financial Services Accounting -

TAFE Perth

Diploma in Banking and Finance -

TAFE Perth

Certificate IV in Bookkeeping -

TAFE Perth

Level 2 Certificate Bookkeeping and Accounts -

LONDON CHAMBER OF COMMENCE & INDUSTRY Singapore
Saw Mon Aung