Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sawsan Bader

Melbourne,VIC

Summary

DynamIc and customer-focused professIonal wIth experience at Halal N Easy, excelling in cash handling and customer satisfaction and coffee making, Proven ability to resolve complaints effectively while maintaining a clean and organized workspace. Skilled in food safety and packaging, contributing to a welcoming environment that enhances customer loyalty and drives sales. Motivated customer service and sales professional seeking increasing responsibility in retail environment. Skilled head cashier specializing in sales, service, teamwork. Friendly and engaging cashier with history of delivering excellent customer service in busy retail settings. Hard working employee with customer service , multitasking, and time managing abilities. i have experience in barista and customer service for 2-3 years.

Overview

2
2
years of professional experience

Work History

Bakery Worker

Zetnzaatar
02.2025 - Current
  • Collaborated with team members to maintain a positive and productive work environment, ensuring smooth daily operations.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
  • Ensured consistent quality by adhering to strict food safety regulations and sanitation guidelines throughout all stages of production.
  • experience in baking savouries in oven.
  • customer service.
  • made sure all customers were welcomed.

Customer Service Cashier

Halal N Easy
10.2023 - 02.2025
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Met customer service goals and exceeded customer expectations.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Operated espresso machines and commercial coffee brewers to create beverages.

Customer Service Cashier

Sweet Inpirations
01.2023 - 09.2023
  • Developed and managed relationships with customers to increase customer loyalty.
  • Answered product questions using knowledge of sales and store promotions.
  • Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
  • Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
  • spoke to customers with all manners and care.
  • took orders with good listening.

Education

Roxburgh College
Melbourne

Skills

  • Food safety
  • Packaging products
  • Cleaning duties
  • Allergen awareness
  • Recipe following
  • Customer satisfaction
  • Patience and composure
  • Cash handling
  • Cash register operation
  • Customer complaint resolution
  • Cash management
  • Customer focus
  • Teamwork and collaboration
  • Cleanliness
  • Order taking
  • Espresso machine operation
  • Food preparation
  • Coffee machinery
  • Coffee expertise

Languages

Arabic
Professional Working
English
Full Professional

Timeline

Bakery Worker

Zetnzaatar
02.2025 - Current

Customer Service Cashier

Halal N Easy
10.2023 - 02.2025

Customer Service Cashier

Sweet Inpirations
01.2023 - 09.2023

Roxburgh College

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Sawsan Bader