Sayanthan Kumaran

Provided operational support to clinic audiologists through administration and customer service tasks.

• Managed appointment bookings and answered phones to ensure efficient clinic operations.
• Facilitated stock management to maintain inventory levels for optimal service delivery.
• Liaised with internal audiologists and external stakeholders while delivering high-quality customer service.
• Performed accurate data entry, emphasizing attention to detail for smooth processes.
• Demonstrated experience in allied health or high-volume customer service environments.
• Exhibited computer literacy with a focus on precision in data management.
• Developed strong working relationships with audiologists to enhance team collaboration.

• Responded to passenger concerns and complaints with professionalism and politeness.
• Developed effective communication skills through daily interactions with diverse riders.
• Ensured adherence to company guidelines during passenger interactions.
• Assisted passengers with luggage loading and unloading to enhance overall service quality.
• Built positive relationships with passengers by delivering friendly and professional service.
• Increased repeat business through exceptional customer service, yielding numerous positive reviews.
• Prioritized safety during rides, strictly following traffic regulations and community guidelines.
• Achieved high customer ratings on post-trip surveys for timeliness and vehicle cleanliness.

• Acted as primary contact for patients, delivering a welcoming front-desk experience.
• Coordinated appointment scheduling to improve patient flow and minimize wait times.
• Monitored and ordered office supplies to ensure no shortages occurred.
• Verified insurance eligibility and processed billing while adhering to Medicare and NDIS regulations.
• Maintained accurate patient records, managing referrals to enhance communication among healthcare providers.
• Handled high call volumes, triaging inquiries and providing detailed information on procedures.
• Collaborated with dentists to prioritize urgent requests and address scheduling conflicts.

• Collaborated with diverse teams to resolve product and service issues effectively.
• Delivered exceptional customer service in face-to-face and phone interactions.
• Maintained databases with up-to-date information to support operations.
• Enhanced customer satisfaction by providing knowledgeable and friendly problem resolution.
• Conducted thorough research and data analysis for informed strategic planning.
• Partnered with cross-functional teams to align efforts and achieve goals.
• Worked closely with colleagues to meet project objectives and deadlines.

• Resolved customer inquiries and issues promptly, boosting retention and positive feedback.
• Collaborated with team to enhance processes, ensuring timely service delivery.
• Delivered exceptional support that fostered strong client relationships and satisfaction.
• Streamlined workflows through teamwork, leading to improved efficiency in issue resolution.

• Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
• Answered customer inquiries and provided accurate information regarding products and services.
• Identified opportunities for upselling additional products or services based on customer needs.