SAYARA KHADKA
Parramatta,NSW
Summary
Detail-oriented retail professional with experience in fashion retail, including 2IC and Person in Charge responsibilities. Skilled in team leadership, customer service, sales, cash handling, visual merchandising, and stock management. Proven ability to manage competing priorities while maintaining high customer service standards and efficient store operations.
Overview
3
3
years of post-secondary education
4
4
years of professional experience
Work History
2IC
Valleygirl
Burwood, Nsw
08.2025 - Current
- Lead and support team members on the shop floor while maintaining high customer service and sales standards.
- Take responsibility for store operations and team performance when senior management is unavailable.
- Assist with opening and closing procedures, cash handling, till balancing and end-of-day requirements.
- Delegate tasks and assist with prioritizing workload during busy trading periods.
- Support onboarding, coaching and day-to-day guidance of team members.
- Monitor store presentation, visual merchandising and stock levels to ensure the store remains organized and commercially presented.
- Handle customer enquiries, complaints and escalations professionally and work toward positive resolutions.
- Fostered a positive, productive team environment through support and collaboration.
- Assisted Store Manager with daily store operations and team coordination to meet sales targets.
PIC
Valleygirl
Burwood, Nsw
12.2024 - 07.2025
- Led store operations and team performance during assigned shifts, ensuring efficient workflow.
- Managed shift priorities and delegated tasks to ensure smooth store operations.
- Coordinated shift priorities and delegated tasks to maintain seamless store operations.
- Supported team members in achieving daily sales and customer service expectations.
- Responded to customer and operational issues confidently and professionally.
- Facilitated team success in meeting daily sales and customer service expectations.
Sales Assistant
Valleygirl
Burwood
04.2023 - 12.2024
- Provided friendly, personalised customer service, enhancing customer satisfaction during product selection and exchanges.
- Developed strong product knowledge and communication skills through daily customer interactions.
- Maintained a clean, organized and visually appealing sales floor.
- Maintained a clean, organised and visually appealing sales floor.
- Replenished stock and maintained appropriate product presentation.
- Assisted with visual merchandising and maintaining store standards.
- Enhanced product knowledge and communication skills through regular customer interactions, improving service quality.
Sales Assistant
Bhitri Bastra Pasal
Lalitpur , Nepal
09.2022 - 01.2023
- Delivered attentive customer service, guiding customers in product selection to enhance their shopping experience.
- Maintained organized and presentable merchandise to support sales.
- Organized racks and shelves to maintain visual appeal and promote merchandise.
- Organised racks and shelves to maintain visual appeal and promote merchandise.
- Assisted with general store organization and day-to-day operations.
Education
Bachelor of Science - Psychology
Western Sydney Univesity
Parramatta 07.2023 - 10.2026
Kathmandu World School
Bhaktapur , Nepal Skills
- Store Operations
- Sales Strategy
- Customer Service & Sales
- Cash handling
- Cash management
- Stock Management
- Visual Merchandising
- Team Leadership & Staff Support
- Staff development
- Time Management
- Decision-making
- Problem Solving
- Conflict management
- Conflict resolution
- Communication & Teamwork
- Regulatory Adherence
- Regulatory Adherence
Timeline
2IC
Valleygirl
08.2025 - Current
PIC
Valleygirl
12.2024 - 07.2025
Bachelor of Science - Psychology
Western Sydney Univesity
07.2023 - 10.2026
Sales Assistant
Valleygirl
04.2023 - 12.2024
Sales Assistant
Bhitri Bastra Pasal
09.2022 - 01.2023
Kathmandu World School