Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Accomplishments
Timeline
Generic

Sayed Moshref

Kingston,Queensland

Summary

Enthusiastic psychology student with a genuine passion for applying psychological insights to enhance social dynamics. Eager to bring a strong academic foundation, coupled with practical experience, to a role that allows for meaningful contributions in diverse social settings. Possesses exceptional interpersonal skills, a proactive mindset, and a commitment to ongoing learning.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Retail Consultant

Optus
Browns Plains, Qld
05.2024 - Current
  • Provided personalized customer service to ensure a positive shopping experience.
  • Implemented strategies to increase store revenue, such as upselling and suggestive selling.
  • Processed payments using cash registers, credit card machines, and other POS systems.
  • Resolved customer complaints promptly and professionally.
  • Monitored store security cameras to deter theft or vandalism.
  • Informed customers about current promotions and discounts available at the store.
  • Reviewed customer feedback forms to identify areas for improvement in terms of product selection or customer service standards.

Sales Associate

Johnny Appleseed GPS
Acacia Ridge, QLD
05.2024 - Current
  • Greeted customers and provided exceptional customer service.
  • Processed transactions using a point-of-sale system.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Built relationships with customers to encourage repeat business.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Upsold additional items based on customer interests and needs.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Answered incoming telephone calls to provide store, products and services information.
  • Assessed customer needs to provide assistance and information on product features.

Team Member

Coles
Logan, Qld
02.2024 - 06.2024
  • Received, processed, and stocked merchandise in accordance with store policies.
  • Organized inventory shelves for easy access and maintenance of stock levels.
  • Assisted customers with product selection and ordering process.
  • Provided customer service support to ensure satisfaction.
  • Collaborated with team members to maximize productivity and efficiency.
  • Adhered to safety guidelines while operating machinery or stocking shelves.

Team Member/Salesperson

Nandos
Logan, Qld
04.2023 - 11.2023
  • Recommended merchandise to customers based on needs and preferences.
  • Providing exceptional customer service to diners, ensuring a positive and enjoyable dining experience.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Skillfully handle conflict resolution, addressing customer concerns with diplomacy and ensuring customer satisfaction.
  • Prepared dishes in a fast-paced environment working with teammates to maintain high customer satisfaction rate.
  • Team-oriented with a collaborative approach to work.
  • Greeted customers and provided friendly customer service.

Brazilian Jiu-Jistu Trainer

Bulldog Gym
Paramatta, NSW
03.2017 - 02.2021
  • Demonstrated martial arts techniques and helped students practice and master techniques and embrace individual learning needs and realistic goals for advancement.
  • Adapted lessons and teaching styles to meet unique needs and abilities of students being taught and led high-energy, benefit-driven instruction for children and adults.
  • Maintained full schedule of classes for groups of different ability levels and end goals.
  • Involved in Administration duties including; booking in new students for classes, setting up subscriptions/memberships, and following up inquires via phone calls or SMS

General Warehouse Worker

TOll
Sydney, NSW
11.2019 - 09.2020
  • Packed merchandise into boxes and containers in preparation for safe shipment.
  • Marked and labeled containers with accurate shipping information to prevent delays.
  • Tracked inventories and input equipment counts into warehouse databases.
  • Reported safety or workflow concerns to leadership for further investigation.
  • Engaged in both self-governed work and collaboratively with up to 5 team members to tackle larger projects

Education

Bachelor of Psychology (honours) -

Griffith University

Macquarie University

Skills

Hard Skills

  • Strong organizational skills
  • Effective Time-management
  • Bilingual - Able to speak English and Dari at an advanced level
  • Intrinsically motivated to meet challenges and overcome adversity
  • Able to lead and guide individuals from a wide array of backgrounds
  • Proficient in Microsoft Word, Powerpoint, and Excel
  • Proficient in Analytical Software (SPSS)
  • Soft Skills
  • Able to implement theoretically knowledge into practicals
  • Able to create a safe and immersive atmosphere
  • Great communication skills especially in the form of asking and utilizing feedback
  • Open minded and approachable
  • Strong interpersonal skills, which were greatly improved through the course "1008 interpersonal skills" as apart of my Bachelor of Psychology (honors)
  • Empathetic and able to tune in to the emotional needs and feelings of others
  • Deep understanding of an array of stress management techniques that can be utilised for individuals or groups

Affiliations

Volunteering

OutReach Services | 4 Voices

- Logan Central, Qld | May 2024 - Current

  • Engaged with community organizations to provide outreach services for at-risk individuals, youth and their families.
  • Communicating as clearly and effectively as possible, with slow, calm speech and a warm tone for better processing.
  • Actively listening to partners, communicate clearly and effectively with sensitivity to diversity, culture, and mental health issues.
  • Interacting with an open, relaxed, welcoming attitude, responding with respectful curiosity, and remaining aware of how I make partners feel.
  • Followed the partner's lead in how they wish to be assisted and seek clarification to minimize misinterpretation.

Helpline Operator |Saint Vincent DePual

- Acacia Ridge,Qld|Apr 2023-Nov 2024

  • Answered phone calls from individuals seeking assistance and support.
  • Provided information about Saint Vincent de Paul's services and programs.
  • Assessed the immediate needs of callers and offered guidance and referrals.
  • Demonstrated empathy and compassion when dealing with distressed individuals.
  • Maintained accurate records of each call, including assistance provided and referrals made.
  • Collaborated with the team to improve services and track community needs.
  • Assisted individuals in accessing essential resources, including food, shelter, and clothing.
  • Empowered clients to connect with relevant community services, fostering positive change in their lives.
  • Strengthened community ties by connecting people in need with available resources.
  • Built lasting connections with callers, providing a sense of hope and support during challenging times

Certification

  • RSA Certified
  • Blue Card (Transport & Logisitics) Certified
  • Blue Card (Working With Children) Certified
  • On Track to Completing Bachelor of Psychology

Accomplishments

  • Achieved the rank of Blue Belt in Brazilian jiu-jitsu as a result of years of consistent training which in turn helped me acquire my teaching position.
  • 'Chancellor's Costs Scholarship' at Griffith University. 2021.
  • Competed in several No-Gi Brazilian Jiu-Jitsu Tournament's and placed first in 2 of them.
  • Placed first in subjects I was passionate about at school Including Ancient History and Senior Science.

Timeline

Retail Consultant

Optus
05.2024 - Current

Sales Associate

Johnny Appleseed GPS
05.2024 - Current

Team Member

Coles
02.2024 - 06.2024

Team Member/Salesperson

Nandos
04.2023 - 11.2023

General Warehouse Worker

TOll
11.2019 - 09.2020

Brazilian Jiu-Jistu Trainer

Bulldog Gym
03.2017 - 02.2021

Bachelor of Psychology (honours) -

Griffith University

Macquarie University

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Sayed Moshref