Sayed Ibrahim Hashimi
Kabul,Afghanistan
Summary
Adept at managing customer experiences and streamlining travel arrangements, I significantly enhanced client satisfaction at Eltie Travel Agency. My expertise in time management and MS Office, coupled with a goal-oriented focus, ensured efficient database management and a 30% increase in repeat client bookings. My calm demeanor under pressure further solidified our reputation for exceptional service.
Overview
2
2
years of professional experience
Work History
Agent Assistant
Eltie Travel Agency
Kabul, Afghanistan
02.2023 - Current
- Greeted customers upon arrival and provided assistance with their needs.
- Managed client database and maintained accurate and up-to-date contact information.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Organized travel arrangements for agents attending conferences or other events.
- Prepared and presented comparative market analysis reports.
- Processed payments from customers for services rendered by the agency.
Education
DEL-Diploma in English Language -
Muslim Institute
Kabul Afghanistan01-2023
CEL-Certificate in English Language -
Kardan Institute
Kabul Afghanistan 01-2021
High School Diploma -
Ahmad Shah Masoud High School
Kabul AfghanistanSkills
- Goal-oriented focus
- Time management expertise
- Document preparation
- Travel arrangements
- Customer experience
- Call monitoring
- Customer service
- Ms Office
- Computer skills
- Calm under pressure
Languages
Persian/Dari
Native/ Bilingual
Pashto
Full Professional
English
Full Professional
Russian
Professional
Timeline
Agent Assistant
Eltie Travel Agency
02.2023 - Current
DEL-Diploma in English Language -
Muslim Institute
CEL-Certificate in English Language -
Kardan Institute
High School Diploma -
Ahmad Shah Masoud High School
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