Scarlett Clapton-Caputo
Strathalbyn,SA
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer service representative/ food preparation/ barista experience
AMPM,BP
01.2023 - Current
- Involved in multiple areas of the establishment with varied hours ranging from early mornings to overnights
- Food preparation, cleaning, customer service, and barista experience are all crucial in the role, with the fast-paced environment providing the opportunity to improve interpersonal skills.
Runner/ FOH|Cellardoor Person/ Barista Experience
Kimbolton winery
01.2021 - 01.2023
- Taken on work that is fast-paced, collaborative, and communicative in nature, improving on interpersonal skills and food production/handling in the hospitality area whilst also developing knowledge in the wine and general viticulture area.
Waiter/Runner
Strathalbyn Racecourse
01.2021 - 01.2023
- Tasks involve interpersonal skills and waiter responsibilities for events such as funerals and race meets.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
Runner/waiter/ FOH
The Wine-house
01.2018 - 01.2020
- Engaged in a fast paced environment that requires multiple skills to ensure that customers and individuals have a pleasant experience whilst also practicing interpersonal skills
- Training was also undertaken regarding barista work, however, no formal qualification was given.
Waitress/supervisor/host
Volunteer work at the Children's Variety Christmas Party
01.2015 - 01.2019
- Worked both on the day of the event and the day prior to the event in setting up the area at Adelaide showgrounds
- Communication and prioritizing were key skills involved in this event, particularly in handling and looking after the children.
Cook/server/cleaner/supporter
Volunteer work at Hungry No More
01.2015 - 01.2018
- Program that involves supporting, feeding, and helping the homeless of the area in the week leading up to Christmas
- Communication and acting as a support, particularly to those in need, involved a large amount of patience, perseverance, and empathy.
Runner/Waiter
Lake Breeze Wines
01.2017 - 12.2017
- Demonstrated adaptability in performing various tasks as needed, ensuring seamless work flow.
- Provided excellent customer service when interacting with clients, fostering positive relationships.
- Handled high-pressure situations calmly and effectively, showcasing resilience even during challenging times.
- Ensured cleanliness of work areas, contributing to a well-maintained office environment.
- Ensured punctuality with strict adherence to deadlines, contributing to overall team success.
Education
Bachelor of Arts -
Flinders University
Adelaide, SA2027
High School Diploma -
St Francis De Sales College,
Adelaide, SA08.2019
Skills
- Conflict Resolution
- Money handling abilities
- Assertiveness
- Barista experience
- Food handling
- Active Listening
- Customer Service
- End of day settlement
Personal Information
Date of Birth: 12/16/01
Volunteer Experience
- Children’s Variety Christmas Party, Waitress/supervisor/carer/setting up, 2015, 2019, Worked both on the day of the event and the day prior to the event in setting up the area at Adelaide showgrounds. Communication and prioritizing were key skills involved in this event, particularly in handling and looking after the children.
- Hungry No More, Cook/server/cleaner/supporter, 2015, 2018, Program set in Mount Barker at a local church that involves supporting, feeding, and helping the homeless of the area in the week leading up to Christmas. Communication and acting as a support, particularly to those in need, involved a large amount of patience, perseverance, and empathy.
References
- Kristy Martin, 0427195439
- Tomika Salerno Caputo, 0452216705
Hobbies and Interests
- LGBTQIA+ rights
- Activism
- Communication methods
- Universal accessibility/design
- Music
- The arts
- animal care
- dog training
Certification
- Do Food Safely food handling certificate
- volunteer WWC
Timeline
Customer service representative/ food preparation/ barista experience
AMPM,BP
01.2023 - Current
Runner/ FOH|Cellardoor Person/ Barista Experience
Kimbolton winery
01.2021 - 01.2023
Waiter/Runner
Strathalbyn Racecourse
01.2021 - 01.2023
Runner/waiter/ FOH
The Wine-house
01.2018 - 01.2020
Runner/Waiter
Lake Breeze Wines
01.2017 - 12.2017
Waitress/supervisor/host
Volunteer work at the Children's Variety Christmas Party
01.2015 - 01.2019
Cook/server/cleaner/supporter
Volunteer work at Hungry No More
01.2015 - 01.2018
Bachelor of Arts -
Flinders University
High School Diploma -
St Francis De Sales College,
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