Summary
Overview
Work History
Education
Skills
Timeline
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Scarlett Cox

newtown

Summary

Proven to excel in high-pressure environments, I leverage my patience, empathy, and cash handling accuracy to enhance customer satisfaction at Cotton On Kids. Skilled in sales promotion and maintaining a clean store, my reliability and punctuality have consistently contributed to positive guest experiences and efficient productivity.

Overview

2
2
years of professional experience

Work History

Retail Worker

Cotton On Kids
03.2024 - Current
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Managed returns and exchanges process smoothly, maintaining high levels of customer satisfaction even during difficult situations.
  • Used POS system to process sales, returns, online orders, and gift card activations.

Babysitter

Family and Friends
01.2023 - Current
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Maintained a clean and organized environment to ensure the well-being of children under care.

Waitress/Hospitality Worker

Wharf Shed
03.2023 - 02.2024
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Catering Server

Steam Pocket Catering and Events
11.2022 - 01.2023
  • Assisted in event setup and teardown, ensuring a smooth transition between functions.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
  • Enhanced guest experience by providing exceptional service during catered events.

Education

No Degree - Legal Studies And Business Management

Sacred Heart College Geelong Newtown
Newtown, VIC
01-2025

Skills

  • Store Cleaning
  • Cash Handling Accuracy
  • Sales Promotion
  • Customer service
  • Customer assistance
  • POS systems

Timeline

Retail Worker

Cotton On Kids
03.2024 - Current

Waitress/Hospitality Worker

Wharf Shed
03.2023 - 02.2024

Babysitter

Family and Friends
01.2023 - Current

Catering Server

Steam Pocket Catering and Events
11.2022 - 01.2023

No Degree - Legal Studies And Business Management

Sacred Heart College Geelong Newtown

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Scarlett Cox