Scarlett Johns
Meadows,SA
Summary
- I am an enthusiastic and reliable professional who is passionate about providing inclusive, respectful customer service and creating positive experiences for all individuals. I am skilled in anticipating needs, responding to concerns with empathy, and maintaining a calm and positive approach in busy or challenging environments. I work well within a team, communicate clearly, and adapt quickly to new settings. I am committed to contributing positively to the workplace while continuing to learn, grow, and develop my skills.
Overview
5
5
years of professional experience
2024
2024
years of post-secondary education
1
1
Certification
Work History
Beauty Therapist
The gym
Mile end, Sa
10.2024 - 12.2025
- Provided skincare treatments and consultations tailored to client needs.
- Maintained a clean and organised treatment area for optimal client experience.
- Educated clients on skincare products and aftercare routines for better results.
- Developed strong relationships with clients to foster repeat visits and loyalty.
- Managed reception area duties such as answering phone calls and dealing with queries from potential customers.
- Collected payment from customers and scheduled next appointments.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Bartender/waitress
The barker hotel
Mount barker, Sa
11.2021 - 11.2023
- Provided exceptional service to high volume of daily customers.
- Arranged place settings with a clean table to prepare for incoming guests.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Addressed complaints to kitchen staff and served replacement items.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Served food and beverages to patrons and confirmed complete orders.
- Handled intoxicated and rowdy customers.
- Trained new employees to perform dutie
Waitress
The Indian express
Hahndorf , Sa
03.2021 - 05.2021
- Provided excellent customer service in a fast-paced dining environment.
- Took and processed orders accurately using point-of-sale systems.
- Assisted with food and beverage recommendations to enhance guest experience.
- Maintained cleanliness and organization of dining area and service stations.
Education
Mount Barker High
Mount Barker , SaSkills
- Compassionate customer service in high pressure environments
- Adaptable communication skills tailored to individual needs
- Strong hygiene, safety and food handling awareness
- Experience supporting people in client focused, care based roles
- Reliable, punctual and confident working in structured routines
- Team oriented with excellent interpersonal skill
- Hygiene, sanitation & infection control practices
- Attention to personal comfort and safety of clients
- Professional presentation and reliability
Certification
- RSA
Accomplishments
- Waxing certificate
- Facial fundamental certificate
- Advanced Facia certificate
- Laser hair removal certification
Timeline
Beauty Therapist
The gym
10.2024 - 12.2025
Bartender/waitress
The barker hotel
11.2021 - 11.2023
Waitress
The Indian express
03.2021 - 05.2021
Mount Barker High