Scarlett Martin
Sunbury
Summary
Dedicated and detail-oriented professional with hands-on experience in customer service, seeking to transition back into a hairdressing apprentice role. Demonstrated ability to manage inquiries and provide exceptional support in fast-paced environments. Skilled in communication, organization, and problem-solving, with a strong focus on maintaining a smooth and efficient front-office operation. Eager to apply my expertise in all customer service tasks, time management, and team collaboration to contribute effectively to your team and deliver excellent service to clients and staff alike.
Overview
2
2
years of professional experience
Work History
Retail Assistant
JD Sports
Taylors Lakes
09.2024 - Current
- Provided a high level of customer service by greeting, assisting, and offering product recommendations to customers
- Maintained up-to-date knowledge of sportswear, footwear, and accessories to assist customers effectively and answer their queries
- Assisted in stock management by restocking shelves, organising products, and ensuring the correct display of merchandise
- Worked closely with other team members to meet store sales targets and maintain a high level of customer satisfaction
- Assisted customers in fitting rooms, offering additional sizes or styles when requested, and ensuring the rooms are tidy and well-stocked
Hairdressing Apprenticeship
Lady and the Hair
Sunbury
03.2024 - 04.2024
- Greeted clients, answered inquiries, and ensured a positive salon experience from arrival to departure
- Answered phones, booked appointments, and managed customer scheduling as needed
- Supported experienced stylists in performing haircuts, color treatments, styling, and other salon services
Retail Assistant/ Hairdressing Apprentice
Hairhouse Warehouse
Melbourne
04.2023 - 04.2024
- Provided excellent customer service by assisting clients with product selections, answered queries, and offered personalized advice on hair care and styling products
- Promoted in-store sales, special promotions, and new products to customers, and helping achieve sales targets
- Assisted in the daily operation of the retail store, including product stocking, inventory management, and organizing displays
- Provided professional and friendly service to clients, ensuring their comfort and satisfaction throughout their visit
Team Member
Hungry Jacks
Taylors Lake
01.2024 - 03.2023
- Operated the point-of-sale (POS) system to process customer orders and payments, handling cash, and providing correct change
- Adhered to food safety regulations, maintaining cleanliness in food preparation areas, and ensuring compliance with hygiene standards
- Worked efficiently with team members to ensure fast and accurate service during busy periods, supporting colleagues when needed
- Maintained cleanliness in the dining area, kitchen, and bathrooms, ensuring the restaurant is inviting and hygienic for customers
- Assisted with opening or closing the restaurant, including setting up workstations, ensuring the store is secure, and completing end-of-day procedures
Education
Certificate III - Medical Administration
DUKE Education Pty Ltd
03.2025
Skills
- Customer Service
- Cash Handling
- Teamwork
- Problem Solving
- Time Management
- Inventory Management
- Adaptability
- Multitasking
- POS Systems
Timeline
Retail Assistant
JD Sports
09.2024 - Current
Hairdressing Apprenticeship
Lady and the Hair
03.2024 - 04.2024
Team Member
Hungry Jacks
01.2024 - 03.2023
Retail Assistant/ Hairdressing Apprentice
Hairhouse Warehouse
04.2023 - 04.2024
Certificate III - Medical Administration
DUKE Education Pty Ltd