Scarlett Quaedvlieg
Bruce,Australian Capital Territory
Summary
I am an organized, attentive and dependable College student successful at managing multiple priorities with a positive attitude. While studying, I have accumulated 4+ years of work experience in both the food and the sports sectors. I have a willingness to take on added responsibilities to meet team goals. I am seeking a full-time position that offers professional challenges utilizing my interpersonal skills, excellent time management and problem-solving skills. I am hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Wait Staff Member
The Lawns of The Lobby, Ballyhoo Restaurant
08.2024 - Current
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Provided support during catering events by setting up stations, serving food promptly, engaging with attendees professionally.
- Streamlined dining experience for patrons through consistent communication with kitchen staff regarding order updates and special requests.
- Received numerous positive reviews from customers on online platforms, contributing to an increase in repeat business for the restaurant.
- Accurately managed cash transactions while handling high-volume shifts, ensuring balanced registers at the end of each shift.
- Displayed extensive knowledge of menu offerings and ingredients, allowing for informed recommendations to diners with dietary restrictions or preferences.
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Established rapport with regular customers through personalized service and genuine interest in their dining experiences.
- Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
- Assisted in training new waitstaff members, fostering a team-oriented work environment.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Babysitter
Self-employeed
07.2021 - Current
- Played games, worked on puzzles, and read books to young children.
- Reassured children when upset providing emotional support and stability.
- Prepared healthy, age-appropriate snacks and meals.
- Monitored children's play activities to verify safety.
Senior Wait Staff Member
The Harvac Company, Akiba
11.2022 - 07.2024
- Facilitated smooth communication between kitchen staff and waitstaff, ensuring timely delivery of meals.
- Enhanced customer satisfaction by providing exceptional service and anticipating guest needs.
- Contributed to a positive workplace atmosphere through teamwork, collaboration, and a strong work ethic.
- Managed cash transactions accurately, ensuring seamless payment processing for guests at the end of their meal.
- Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
- Recommended popular dishes based on patron preferences, enhancing their overall dining experience.
- Supported a diverse range of customers with varying dietary restrictions and requests, showcasing flexibility and attention to detail in service delivery.
- Exhibited strong multitasking abilities by handling multiple tables simultaneously without compromising service quality or guest satisfaction.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Front of House Server
Oporto
07.2021 - 11.2022
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Maintained a clean and inviting dining area, contributing to a pleasant atmosphere for guests.
- Demonstrated strong knowledge of menu offerings, confidently answering questions and making personalized suggestions to guests.
- Exhibited strong multitasking abilities by simultaneously managing phone orders, dine-in customers, and take-out pickups.
Soccer Referee
Capital Football
01.2019 - 05.2021
- Upheld sport's reputation by making impartial decisions, even in high-pressure situations.
- Enhanced spectator experience by managing games smoothly, allowing fans to focus on excitement of match.
- Developed situational awareness skills by positioning myself optimally during matches to make accurate calls in high-pressure situations.
- Strengthened team dynamics on field through effective conflict resolution and encouragement of sportsmanship.
Education
Years 11 & 12 - College -
Dickson College
Dickson, ACT12.2024
Year 10 -
Lyneham High School
Lyneham, ACT12.2022
Years 3 - 10 -
Radford College
Bruce, ACT12.2022
Skills
- Teamwork and Collaboration
- Interpersonal Skills
- Conflict resolution and problem-solving abilities
- Time Management
- Strong multitasking
- Professional Appearance
- Cleanliness and hygiene, food safety understanding
- POS System Operation, Cash Handling
- Wine pairing knowledge
- Table setting expertise
- Strong Work Ethic
- Hospitality service expertise
- Relationship Management
- Food Running
Certification
- Responsible Service of Alcohol - 2023
Additional Information
Volunteer Work through Radford College
- RSPC - Supported workers and helped clean and organise facilities
- Working with Pacific Islanders - Gathered and put together necessities and supplies
- Bread Tags for Wheelchairs - Worked with members of the ACT Community to obtain and collect bread tags
Timeline
Wait Staff Member
The Lawns of The Lobby, Ballyhoo Restaurant
08.2024 - Current
Senior Wait Staff Member
The Harvac Company, Akiba
11.2022 - 07.2024
Babysitter
Self-employeed
07.2021 - Current
Front of House Server
Oporto
07.2021 - 11.2022
Soccer Referee
Capital Football
01.2019 - 05.2021
Years 11 & 12 - College -
Dickson College
Year 10 -
Lyneham High School
Years 3 - 10 -
Radford College
- Responsible Service of Alcohol - 2023
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